We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-272fc365-6adb-4f96-be2f-b63170201111 11 hours ago bp-173e007f-70c4-45eb-be2b-c40000201111 11 hours ago bp-c36bf3a2-3b93-45ff-9bd1-4573d0201111 11 hours ago bp-47d94a24-7917-415b-aa68-943550201111 11 hours ago bp-621ebd78-660e-4015-9676-b301c0201111 11 hours ago

Product Firefox Release Channel release Version 82.0.2 Build ID 20201027185343 (2020-10-27) Buildhub data OS Windows 10 OS Version 10.0.19041

bp-272fc365-6adb-4f96-be2f-b63170201111 Signature: nvumdshimx.dll | d3d11.dll | RtlFreeHeap | RtlFreeAnsiString | GetModuleHandleA

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvumdshimx.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

d3d11.dll = Direct3D 11 Runtime = Microsoft +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 82.0.3 Build ID 20201108180448 (2020-11-08)

bp-173e007f-70c4-45eb-be2b-c40000201111 Signature: nvumdshimx.dll | RtlFreeHeap | RtlFreeAnsiString | GetModuleHandleA

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvumdshimx.dll = NVIDIA D3D shim drivers = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++ bp-c36bf3a2-3b93-45ff-9bd1-4573d0201111 Signature: OOM | large | mozalloc_abort | moz_xmalloc | mozilla::baseprofiler::ChunkedJSONWriteFunc::AllocChunk

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1612799 NEW --- Crash in [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | ChunkedJSONWriteFunc::AllocChunk] +++++++++++++++++++++++++++++++++++++++++++++ bp-47d94a24-7917-415b-aa68-943550201111 Signature: nvumdshimx.dll | d3d11.dll | RtlFreeHeap | RtlFreeAnsiString | GetModuleHandleA

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvumdshimx.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

d3d11.dll = Direct3D 11 Runtime = Microsoft +++++++++++++++++++++++++++++++++++++++++++++ bp-621ebd78-660e-4015-9676-b301c0201111 Signature: _chkstk | SkDraw::drawDevMask

Crash Reason EXCEPTION_STACK_OVERFLOW

Make sure all software is up to date.

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.

The drivers are all up-to-date. I let windows handle the page file size. I am somewhat confused about the tool you want me to run from http://memtest.org/ Lots on the page and I am not sure what to download, might be above my capabilities.

I still have tabs on FF crashing, waiting for someone to get back to me