Can't customize outgoing settings for different email accounts.
I have my website emails forwarded to Thunderbird. Emails that I send from my computer with those addresses are not getting sent to recipients. Some emails that I find on the website are not being forwarded to me. TB configuration entries in Help show an SMTP outgoing setting as if one can set it for each email account. Mine has one outgoing server (SMTP) at the bottom. The one for comcast, my personal email provider, is set as the default. Bluehost says that for my webmail accounts the outgoing server should be mail.my domain name.com, with SMTP Port: 465. I don't see an option to customize that setting for the website mail while still keeping the other for the comcast email. I'm happy for any ideas. Thanks.
All Replies (5)
Open Tools/Account Settings, select Outgoing Server (SMTP) at the bottom of the left pane, then Add a server for the Bluehost account. If you have multiple accounts on the same server, give each one a distinct Description, e.g. mydomain1, mydomain2 etc. Same for the incoming servers: each one should have a distinct Account Name to avoid the error in your picture.
Next, select an account in the left pane of Account Settings, then note the Outgoing Server (SMTP) drop-down in the right pane. Set the Comcast account to send on the Comcast smtp with the same User Name and password, and set each Bluehost account to send on the associated smtp, i.e. mydomain1 sends on the mydomain1 smtp, mydomain2 sends on the mydomain2 smtp etc.
I have a different question now. This time I can see how to customize the outgoing servers. (The last time when I had this problem, it correlated with when TB was crashing.) Now when TB is retrieving mail from my website, I get a message that "mail.mywebsite.com has timed out." Some emails downloads, but some never do and I have to log into Bluehost to see them.
I didn't attach the above screenshot. It was from a question awhile ago, I think. Thanks.
Timeouts can be caused by incorrect server settings or antivirus apps scanning email. Bluehost suggests mail.yourdomain.com on port 993 (IMAP), 995 (POP) and 465 (SMTP), SSL/TLS security, authentication = normal password, User Name = email address.
If you have an antivirus app, exclude the TB profile folder and disable scanning of secure connections; leave the real-time background scanner in place.
Thanks for your help. Those are the settings I have. I don't have an anti-virus app: I have a Mac, but that's good to know in general. This all became a problem after Comcast updated its protocols. I've talked to them and to Bluehost and they can't see a problem. I will track more closely about what isn't sent or received and see if there's a pattern.
You might have to look at the Comcast connection properties regarding ipV6. If your modem or network isn't supported, it's possible to make TB apply ipv4 instead. This has affected other users in the past.
https://forums.xfinity.com/t5/Your-Home-Network/Comcast-IPv6-Not-Working/td-p/3034722