Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is my master password ok button grayed out?

  • 2 odgovori
  • 1 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao cor-el

more options

When I try to create a master password the ok button is grayed out.

When I try to create a master password the ok button is grayed out.

All Replies (2)

more options

Hello westcoast54,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under 'History' => Firefox will : choose : 'Use custom settings for history' Uncheck : 'Always use private browsing mode'

Does that make a difference  ?

more options

Does about:policies#active show any active policies?

You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages

Try to rename/remove pkcs11.txt and secmode.db in the Firefox profile folder with Firefox closed.

If this doesn't help then also rename/remove logins.json and key4.db.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.