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Photos embedded in an email are not being received

  • 4 odgovori
  • 7 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Bonnie2

Bonnie2
Bonnie2
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This has just recently happened. I like fiddling with colours on the add-ons so may altered something.

I can attach photos but when I embed them, they are not received. I've done various tests like compose, embed a photo, save to Drafts, close down the email then open again in Drafts - the photo is there. But if I send this to a person, or myself, the photo does not appear in the message. So I have to attach photos instead.

This may not be relevant but under Text Encoding (Tools/Options/Display/Advanced) I changed both Outgoing and Incoming Mail to Unicode (UTF-8) - is this correct please or should I have left it alone?

Also, I've re-started in Safe Mode and disabled the Add-Ons and I still have the same problem.

This has just recently happened. I like fiddling with colours on the add-ons so may altered something. I can attach photos but when I embed them, they are not received. I've done various tests like compose, embed a photo, save to Drafts, close down the email then open again in Drafts - the photo is there. But if I send this to a person, or myself, the photo does not appear in the message. So I have to attach photos instead. This may not be relevant but under Text Encoding (Tools/Options/Display/Advanced) I changed both Outgoing and Incoming Mail to Unicode (UTF-8) - is this correct please or should I have left it alone? Also, I've re-started in Safe Mode and disabled the Add-Ons and I still have the same problem.

Izabrano rješenje

Please check: Are you sending the emails in both HTML and Plain Text?

'Menu icon' > 'Options' > 'Options' >'Composition' > 'General' tab click on 'Send Options' button. Select the drop down option 'Send message in both plain text and HTML' click on OK Click on OK

Pročitajte ovaj odgovor sa objašnjenjem 👍 2

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Odabrano rješenje

Please check: Are you sending the emails in both HTML and Plain Text?

'Menu icon' > 'Options' > 'Options' >'Composition' > 'General' tab click on 'Send Options' button. Select the drop down option 'Send message in both plain text and HTML' click on OK Click on OK

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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re : I changed both Outgoing and Incoming Mail to Unicode (UTF-8) - is this correct please

What were you using before you changed it? I'm in the UK and I use 'Western(ISO-8859-1)' for both.


Please check the process used when inserting an image.

  • Insert > Image
  • click on 'choose file' , locate and click on open
  • select: 'attach this image to the message' (this must be selected)
  • after making any other selections on various tabs
  • click on OK
Bonnie2
Bonnie2 Vlasnik pitanja
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Toad-Hall,

You are magic!!! Now why could I not have found that on the internet? - I've been searching for ages.

Thanks!!

I'm now looking at the Unicode question...............

Bonnie2
Bonnie2 Vlasnik pitanja
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I'm doing your test using "Attach" - "Image" and have double-clicked on a photo (I don't normally do this as I tend to drag and drop).

Then I get the following message........

If the image is relevant to the content of the document, you must supply alternate text that will appear in text-only browsers, and that will appear in other browsers when an image is loading or when image loading is disabled

But that works tooooooo

I can't remember what it said before but one was Unicode and the other was something else. I'm in France - do you know what they should say?

Thanks again!!