We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

zoom is set to 100% but it is actually stuck on 150%

  • 3 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao FredMcD

RH1954
RH1954
more options

My Firefox Zoom is set to 100%, however when viewing websites the actual zoom appears to be 150%. This came up when testing a new website that was not displaying correctly. We tested with another browser and all websites displayed correctly at 100% (used same computer for all tests).

Zoom was used a few weeks ago up to 150%, is it possible that although it says it is now 100% that it is in fact not updating correctly. If I change Zoom level now it appears to function OK except that the 100% display is very different compared to other browsers, it appears as 150% compared to the other browsers.

Thank you.

My Firefox Zoom is set to 100%, however when viewing websites the actual zoom appears to be 150%. This came up when testing a new website that was not displaying correctly. We tested with another browser and all websites displayed correctly at 100% (used same computer for all tests). Zoom was used a few weeks ago up to 150%, is it possible that although it says it is now 100% that it is in fact not updating correctly. If I change Zoom level now it appears to function OK except that the 100% display is very different compared to other browsers, it appears as 150% compared to the other browsers. Thank you.

Izabrano rješenje

Thank you for your help. I was working through your suggestions when I unplugged my second screen, this then reset something and my laptop went back to 100% on Firefox. Not sure exactly what happened but when I plugged the screen back in it stayed at 100%. Will play some more and try and find what is changing.

Thanks again for your help.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Is the problem only with the one website?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

RH1954
RH1954 Vlasnik pitanja
more options

Odabrano rješenje

Thank you for your help. I was working through your suggestions when I unplugged my second screen, this then reset something and my laptop went back to 100% on Firefox. Not sure exactly what happened but when I plugged the screen back in it stayed at 100%. Will play some more and try and find what is changing.

Thanks again for your help.

FredMcD
FredMcD
more options

That was very good work. Well done.