Can you please tell me why Firefox is crashing - I am using the latest version - 46 Thanks!
Problem Event Name: APPCRASH
Application Name: firefox.exe Application Version: 46.0.0.5955 Application Timestamp: 571948aa Fault Module Name: mozglue.dll Fault Module Version: 46.0.0.5955 Fault Module Timestamp: 571948a7 Exception Code: 80000003 Exception Offset: 0000f0c4 OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: 1318 Additional Information 4: 13181ae637ac2592fac0ca2dd662cdcc
All Replies (1)
Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. Please check the support article "Firefox crashes - asking for support" for steps to get the latest crash report IDs from the about:crashes page, or if necessary from disk, and then post some of the recent ones here.
Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy?