We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Secure site access problems on one computer

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao drg68

drg68
drg68
more options

On the Autodesk website, I am logged into my account, but when I follow the link to open a support case, FF opens a new tab and I am faced with a new Autodesk login page, which does not let me login.

Autodesk said use IE, which I did and it works - the new page just opens - no new login. ..so the problem is only on FF.

Furthermore I also have a laptop with same OS, same software and on same network and on this machine all is fine - even using FF.

Is there a way I can find what is different between the machines? Both say Firefox 45.0.2 All extensions disabled on both. All plugins not active on both (although the problem machine lists more).

Both machines running Windows 7 Pro SP1, same version of AVG Internet Security with same settings.

Any ideas?

On the Autodesk website, I am logged into my account, but when I follow the link to open a support case, FF opens a new tab and I am faced with a new Autodesk login page, which does not let me login. Autodesk said use IE, which I did and it works - the new page just opens - no new login. ..so the problem is only on FF. Furthermore I also have a laptop with same OS, same software and on same network and on this machine all is fine - even using FF. Is there a way I can find what is different between the machines? Both say Firefox 45.0.2 All extensions disabled on both. All plugins not active on both (although the problem machine lists more). Both machines running Windows 7 Pro SP1, same version of AVG Internet Security with same settings. Any ideas?

Izabrano rješenje

I have managed to solve the issue, although not entirely sure how!

I cleared all my browser info - cookies, logins etc This did not work initially - I still had the same issue.

...but today it is working fine!

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (1)

drg68
drg68 Vlasnik pitanja
more options

Odabrano rješenje

I have managed to solve the issue, although not entirely sure how!

I cleared all my browser info - cookies, logins etc This did not work initially - I still had the same issue.

...but today it is working fine!