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Unable to view message body after updating to TB verion 38.0.1 SOLVED known causes 1) Exchange EWS Provider addon 2) Conversations addon

  • 4 odgovori
  • 7 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Shubh

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Till this morning i was able to work well with TB version 37.X.X but as soon i updated successfully(as message shown to me) to version 38.0.1 nothing has been shown in the message body of any of my mail either current or past.

I have 03 accounts created in TB all were working fine till this issue. While clicking on mail only message subject & sender/receiver details are visible content of message is completely absent.

No changes have been done before or after this updation.

Pl help..........................!!!

Till this morning i was able to work well with TB version 37.X.X but as soon i updated successfully(as message shown to me) to version 38.0.1 nothing has been shown in the message body of any of my mail either current or past. I have 03 accounts created in TB all were working fine till this issue. While clicking on mail only message subject & sender/receiver details are visible content of message is completely absent. No changes have been done before or after this updation. Pl help..........................!!!

Izmjenjeno od strane Wayne Mery

Izabrano rješenje

Hi, I had exactly the same problem. It happened yesterday evening CET. But I was still on 37.X.X. ! I just looked out for the update after the problem occured.

So I disabled all the addons which made my thunderbird work again properly. After enabling one by the other I found out that the "Exchange EWS Provider" addon is causing the problem. It's an addon for the lighning calender addon that lets you manage your MS Exchange calendars throught lightning. I had version 3.4.0~beta1 installed and now updated it to 3.4.0~beta2. Now everything is fine again. Unfortunately this addon has to be downloaded and installed manually so it doesn't get automated updates. Link: https://github.com/Ericsson/exchangecalendar/releases

Though I still wonder what made the beta1 version causing the thunderbird message body problem since I was still on 37.X.X and it worked perfectly until yesterday evening.

Well I hope this is helping.

Cheers 41

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All Replies (4)

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Odabrano rješenje

Hi, I had exactly the same problem. It happened yesterday evening CET. But I was still on 37.X.X. ! I just looked out for the update after the problem occured.

So I disabled all the addons which made my thunderbird work again properly. After enabling one by the other I found out that the "Exchange EWS Provider" addon is causing the problem. It's an addon for the lighning calender addon that lets you manage your MS Exchange calendars throught lightning. I had version 3.4.0~beta1 installed and now updated it to 3.4.0~beta2. Now everything is fine again. Unfortunately this addon has to be downloaded and installed manually so it doesn't get automated updates. Link: https://github.com/Ericsson/exchangecalendar/releases

Though I still wonder what made the beta1 version causing the thunderbird message body problem since I was still on 37.X.X and it worked perfectly until yesterday evening.

Well I hope this is helping.

Cheers 41

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I have the same problem and it seems to be due to the update to the Lightning calendar add-on, which was updated June 12 and is supposed to be compatible with the Thunderbird 38.0.1

I don't use the Exchange add-on mentioned above, so it must be something in Lightning.

UPDATED: WRONG! It wasn't Lightning after all. It was Thunderbird Conversations 2.8.1 I disabled it, and am now able to see body text and use my calendar too. That was what I needed. I hope it helps someone else.

Izmjenjeno od strane ajs4now

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As with ajsfornow, disabling Thunderbird Conversations 2.8.1 fixed the bug (which showed up with the update to 38.0.1) of Thunderbird not showing the body of ANY email messages, old or new.

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Thanks a ton to all for support...

My TB issue has been resolved now by going to; Help|Restart with Add-ons disabled

now i am running good with below two add-ons,

TB conversations 2.9.1 Compact header 2.1.0