Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox crashes/hangs when clicking on bookmark toolbar links

  • 3 odgovori
  • 3 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao Stability

Stability
Stability
more options

Hello. I have had an issue for the last 6-8 months at least, where during daily use, Firefox will crash or frequently hang when clicking on a frequently used bookmark on the bookmarks toolbar. One such bookmark opens a pop up window to enter data and uses javascript, but it also happens with other bookmarks. The error prompt firefox shows is "Plugin Container for Firefox has stopped working" and sometimes, not always, give me a chance to make/send a crash report, which I have done several times. I then have to restart the browser. The crashes don't happen every time I click on a bookmark, but at least a few times a day. Sometimes, the browser will instead hang for 3-10 seconds and will not crash.

I have gone through all the normal troubleshooting suggestions. Not long ago, in an attempt to find a solution, I made a new Firefox profile and enabled as few extensions and plugins as possible. The crashes still happened. I have more extensions and plugins installed now, but still as few as possible. The computer is virus and spyware free.

bp-0dc26c5e-260e-415e-982e-313832150311 3/11/2015 7:28 PM

Any help would be appreciated. Attaching a recent crash report, I have more available.

Hello. I have had an issue for the last 6-8 months at least, where during daily use, Firefox will crash or frequently hang when clicking on a frequently used bookmark on the bookmarks toolbar. One such bookmark opens a pop up window to enter data and uses javascript, but it also happens with other bookmarks. The error prompt firefox shows is "Plugin Container for Firefox has stopped working" and sometimes, not always, give me a chance to make/send a crash report, which I have done several times. I then have to restart the browser. The crashes don't happen every time I click on a bookmark, but at least a few times a day. Sometimes, the browser will instead hang for 3-10 seconds and will not crash. I have gone through all the normal troubleshooting suggestions. Not long ago, in an attempt to find a solution, I made a new Firefox profile and enabled as few extensions and plugins as possible. The crashes still happened. I have more extensions and plugins installed now, but still as few as possible. The computer is virus and spyware free. bp-0dc26c5e-260e-415e-982e-313832150311 3/11/2015 7:28 PM Any help would be appreciated. Attaching a recent crash report, I have more available.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

guigs
guigs
more options

Also please update your plugins to make sure that its not an old plugin causing issues.

Stability
Stability Vlasnik pitanja
more options

I ran Firefox all yesterday with hardware acceleration off. It didn't crash but began to hang for a few seconds a few times when I clicked on a toolbar link. Today I experienced more hangs, and it did finally just crash like usual.

Not sure if it helps but I'll include the new crash report.

bp-a5b17280-c287-44ac-b4c9-ee84d2150319 3/19/2015 7:45 PM