Unable sync after installing Ubuntu
I have installed Ubuntu v14.04 on my laptop. When I try to sync Firefox it asks me to log in to my account. Entering my email address and password I am told that it is an unknown account. When I try to reset my password, I am again told it is an unknown account using my email address.
When I go to the sync setting on my desktop, there is no account information under "manage my account"
I know that I have a sync account for my desktop, the laptop using Win7 and my phone and tablet.
All Replies (2)
1. Are all your devices running Firefox 28 or older? Firefox 29 and later have a new version of Sync, which isn't backwards compatible with earlier versions of Firefox. Once a Sync account has been updated to the new version, that account is no longer accessible by a device using a pre-29 version.
That might be why your account is "unknown", but I'm not positive of that.
2. There is no account information, nor are you able to "manage" on a device that isn't setup yet.
Ed
I have V29 on my desktop and I assume the Ubuntu version is up to date since I just installed it today.
I've reset my password, but trying to sync on Ubuntu brings up the "unknown account' error.