Error Message Item referred to by this shortcut cannot be accessed Do not have appropriate permission how can I fix this problem
I have just reinstalled firefox after problems and now get the above message so Firefox will not start Also this now affect links in live mail which will not open. I am using Windows 7 Home Premium 64 bit
All Replies (3)
Try to run the Firefox program once as Administrator (right-click: Run as Administrator) or possibly boot the computer once as Administrator.
Thanks but I had already tried this and I have removed Firefox completely as it was affecting the links in my live mail . What I cannot understand is why it is impossible to contact Mozilla for advise they seem to rely on members of the public solving problems with their product
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 23.0: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.