Hi!

Sorry for the inconvenience.

Have you tried to run Firefox in Safe Mode? Try it here: Diagnose Firefox issues using Troubleshoot Mode This can help identify if it's related to an add-on or the browser.

We haven't seen anything similar reported.

Ibai

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

See also:

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

ID: 3f98737f-ada6-425e-8582-a1b5b2130412

ID: 3387f4ce-3c51-4549-a96a-094e32130412

Unfortunately the linked crash reports haven't been send or have an [@ EMPTY] signature and do not provide useful crash data that makes it possible to tell something about the cause.

Do you have crash reports with a "bp-" prefix that were submitted and that show a crashing thread?

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

ID:df9868a1-964a-4d11-945f-dc86b2121011 Signature:npswf32_11_4_402_265.dll@0x1d13de

That, Unfortunately, is a very old crash report from a Firefox 15 version from 2012, so also not much here.

Date Processed	2012-10-11 17:32:59
Version	15.0.1

You will have to do the standard steps.

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

ok sorry didnt notice it. the two previous that i sent are with empty signature...so i ll wait till next crash to post a new here. thanx