I newly installed firefox 6 keeps crashing even after re-install. safe-mode reboot.
My fire fox is always crashing no matter what site I go to and even with the fire help and crash report. I have tried to re-installed it at least 5 times and it still wont fix it.
All Replies (12)
In your subject you stated you had tried safe-mode however in the message it does not mention you have. There is a specific way to restart in safemode as it disables all addon/extensions not to be confused with plugins in order to troubleshoot the problem.
See:
Troubleshoot Firefox crashes (closing or quitting unexpectedly)
sorry if I didn't post that but I have already tried that and everything else in the support for crashes before I posted this.
-> press CTRL + SHIFT + ESC keys to open Task Manager -> Processes tab -> right-click firefox.exe and click End Process Tree -> close Task Manager
-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox
- As an alternative method, by using Win + R key combination and enter one of the following in the Windows Run box:
- firefox -safe-mode
- "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
- "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode
Troubleshooting extensions and themes
Check and tell if its working.
nope still didn't work
Update your Firefox Plugins
Clear Cookies & Cache
Clear the Network Cache
Troubleshooting plugins
Check and tell if its working.
i have done all that and still no. and just fyi I am having to use chrome to read these since firefox crashes when i opens these.
Can you get some Crash Reports IDs ??
Location of Crash Reports
Also try this - Firefox Crashes
Check and tell if its working.
Hasan দ্বারা পরিমিত
nope not even that it crashes right before it opens the ID
Use Win + R key combination to open Windows Run box and type the following in Windows Run box:
- %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
A folder by the name of submitted will open -> Copy the Name of each file and Paste it here.
Submitted Crash Report
Report ID bp-af319919-20f0-44de-9e11-3f5412110820
Product:
Report:
Advanced Search Firefox 6.0 Crash Report [@ RtlDosApplyFileIsolationRedirection_Ustr ] Search Mozilla Support for Help ID: af319919-20f0-44de-9e11-3f5412110820 Signature: RtlDosApplyFileIsolationRedirection_Ustr
Details Modules Raw Dump Extensions Comments Correlations
Signature RtlDosApplyFileIsolationRedirection_Ustr
UUID af319919-20f0-44de-9e11-3f5412110820
Date Processed 2011-08-20 12:05:48.162611
Uptime 12
Last Crash 31 seconds before submission
Install Age 1.8 hours since version was first installed.
Install Time 2011-08-20 17:24:44
Product Firefox
Version 6.0
Build ID 20110811165603
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
CPU x86
CPU Info AuthenticAMD family 16 model 2 stepping 3
Crash Reason EXCEPTION_STACK_OVERFLOW
Crash Address 0x77a9efa8
User Comments
App Notes AdapterVendorID: 1002, AdapterDeviceID: 95c5,
AdapterDriverVersion: 8.632.0.0
Processor Notes Priority Job; This dump is too long and has triggered the automatic truncation routine
EMCheckCompatibility True
Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
%SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 :
%SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 :
%SystemRoot%\system32\mswsock.dll
Adapter Vendor ID
Adapter Device ID
Bugzilla - Report this Crash
Crashing Thread
Frame Module Signature [Expand] Source
0 ntdll.dll RtlDosApplyFileIsolationRedirection_Ustr
1 ntdll.dll LdrpApplyFileNameRedirection
2 ntdll.dll LdrGetDllHandleEx
3 ntdll.dll LdrGetDllHandle
4 KERNELBASE.dll GetModuleHandleForUnicodeString
5 KERNELBASE.dll BasepGetModuleHandleExW
6 KERNELBASE.dll GetModuleHandleW
7 KERNELBASE.dll GetModuleHandleA
8 MS2011Helper.DLL MS2011Helper.DLL@0x6c9b
9 MS2011Helper.DLL MS2011Helper.DLL@0x6ece
10 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
11 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
12 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
13 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
14 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
15 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
16 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
17 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
18 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
19 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
20 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
21 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
22 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
23 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
24 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
25 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
26 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
27 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
28 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
29 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
30 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
31 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
32 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
33 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
34 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
35 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
36 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
37 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
38 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
39 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
40 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
41 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
42 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
43 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
44 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
45 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
46 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
47 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
48 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
49 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
50 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
51 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
52 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
53 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
54 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
55 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
56 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
57 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
58 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
59 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
60 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
61 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
62 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
63 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
64 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
65 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
66 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
67 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
68 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
69 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
70 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
71 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
72 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
73 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
74 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
75 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
76 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
77 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
78 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
79 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
80 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
81 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
82 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
83 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
84 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
85 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
86 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
87 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
88 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
89 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
90 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
91 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
92 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
93 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
94 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
95 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
96 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
97 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
98 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
99 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
100 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3
493 xul.dll nsSocketTransportService::Run netwerk/base/src/nsSocketTransportService2.cpp:631
494 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:618
495 xul.dll nsThreadStartupEvent::Run xpcom/threads/nsThread.cpp:202
496 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426
497 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122
498 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:348
499 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:326
500 kernel32.dll BaseThreadInitThunk
501 ntdll.dll __RtlUserThreadStart
502 ntdll.dll _RtlUserThreadStart
elizuniga দ্বারা পরিমিত
Your post shows the item MS2011Helper.DLL repeated over and over. Searching to find the owning application/process of that .dll file, the are many references on the internet claiming it to be malware.
Download, install and update as many of the following as possible until your infections are cleaned.
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- you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation.
- Some stubborn malware will need to be removed in Windows Safe Mode with Networking'. WARNING: Download all the tools first, then disconnect your modem before entering Windows Safe Mode, as your Firewall and AV/AS probably will not load in Windows Safe Mode. See:
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If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help:
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If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.