Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Unable to logon to bank website

  • 2 উত্তরসমূহ
  • 2 এই সমস্যাটি আছে
  • 3 দেখুন
  • শেষ জবাব দ্বারা Radar_Iridium

Radar_Iridium
Radar_Iridium
more options

Since the Presidents' Day weekend I have been unable to logon to the Fifth Third Bank website from my computer. Several calls to the bank's customer service confirm that many patrons are having the same problem. Today's call elicited that their tech support is still having problems with Firefox, Safari, and other browsers. The website is https://www.53.com and the customer service telephone number is 1-(800) 972-3030. Can the tech people at Firefox/Mozilla find a solution to this problem? Please help. Many customers are in the same boat.

Since the Presidents' Day weekend I have been unable to logon to the Fifth Third Bank website from my computer. Several calls to the bank's customer service confirm that many patrons are having the same problem. Today's call elicited that their tech support is still having problems with Firefox, Safari, and other browsers. The website is '''https://www.53.com''' and the customer service telephone number is '''1-(800) 972-3030'''. Can the tech people at Firefox/Mozilla find a solution to this problem? Please help. Many customers are in the same boat.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

What happens when you try to log in -- is there a specific error message? Or does the site just return to the login page?

If you haven't already, could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Any improvement?

Radar_Iridium
Radar_Iridium প্রশ্নের মালিক
more options

Thanks for your rapid response, JEscher. I haven’t yet tried your suggestions but will.

Did I mention that this issue is affecting any of that bank’s customers who use Firefox, Safari, and some other browsers. I personally also tried Vivaldi and Opera, and neither of them worked, either. So, it’s a much broader problem than Firefox on my computer.

I try every day to logon to see whether Fifth Third has corrected the problem, but no success so far.

Ralph Morgan Lewis