junk mail still arriving
I am helping a friend that is new to TB (I have had for years and love it and installed for her )in regards for the Junk/Spam mail. As all her IMAP Cox emails came in, many were marked as Junk/Spam. She went thru them all and adjusted the junk flag as desired and then deleted the emails. Today some of the same emails came thru in the inbox marked as junk and some in the spam folder also marked as junk both with that yellow banner saying TB thinks this might be spam etc. It asks for you to select an option that I assume will be the rule for future emails from that sender. Did we do something wrong or will this spam/junk filter slow down and take hold as days progress? My other question is, if she marks an email as spam and in later days realizes it should not be spam, is there a place in TB she can go to see a listing of what she marked as spam to remove the jun/spam flag so she again gets emails from that sender? I appreciate your help as I have had so long I forget how all this works.
All Replies (3)
There may be some confusion on the terms: 'spam' or the Spam folder are managed by the mail provider (Cox) before mail is downloaded to TB, and it has spam filters defined by the provider. 'Junk' is the term used in TB and is applied if Junk Controls are enabled for the account, and junk is filtered to the Junk folder. I would recommend using one or the other, but using both is probably unnecessary. Myself, I turn off Junk Controls and rely on the very effective filters of the mail providers. You may need to subscribe the Spam folder or Bulk Mail folder, depending on the provider, and set white or black lists through webmail. Adding contacts to the webmail address book is often sufficient to whitelist.
Thank you for your reply but Cox is no longer supporting email so she wants to use the TB filtering. So if she marks things as junk in TB these emails will still come thru TB but be put into the Junk folder and be constantly deleted there? And the only way for her to completely get rid of them is to go onto the Cox on the web and marks all these emails as Spam there also (providing Cox is still doing that?
As far as I can tell, Cox still has a webmail site:
https://www.cox.com/content/dam/cox/okta/mail.html
and provides IMAP, POP and SMTP service for existing customers:
https://www.cox.com/residential/support/cox-email-server-settings.html
If you use TB Junk Controls, Junk Settings are in Account Settings, including options for deleting or moving junk mail.