Deleting messages from unified folders leap frogs to the next next message
I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week.
[Troubleshooting copypasta below]
============================================================
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (rss) Feeds, plain, passwordCleartext
account6:
INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext
OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Disable DragAndDrop (Thunderbird), 3.2.0, true, [email protected]
GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Theme Font & Size Changer for Thunderbird, 64.3, true, [email protected]
Unread Badge, 1.2.20180408, true, [email protected]
ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.9.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 52.9.1
gfx.crash-guard.d3d11layers.deviceID: 0x1380
gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1531713054
places.history.expiration.transient_current_max_pages: 122334
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42}
Graphics
GPU #1
Description: NVIDIA GeForce GTX 750 Ti
Vendor ID: 0x10de
Device ID: 0x1380
RAM: 2048
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll
Driver Version: 24.21.13.9811
Driver Date: 6-1-2018
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ]
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week.
[Troubleshooting copypasta below]
========================================================================
Application Basics
Name: Thunderbird
Version: 52.9.1
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
Profile Folder: Open Folder
(Local drive)
Application Build ID: 20180709124824
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (rss) Feeds, plain, passwordCleartext
account6:
INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext
OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
Disable DragAndDrop (Thunderbird), 3.2.0, true, [email protected]
GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Theme Font & Size Changer for Thunderbird, 64.3, true, [email protected]
Unread Badge, 1.2.20180408, true, [email protected]
ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.9.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 52.9.1
gfx.crash-guard.d3d11layers.deviceID: 0x1380
gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1531713054
places.history.expiration.transient_current_max_pages: 122334
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42}
Graphics
GPU #1
Description: NVIDIA GeForce GTX 750 Ti
Vendor ID: 0x10de
Device ID: 0x1380
RAM: 2048
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll
Driver Version: 24.21.13.9811
Driver Date: 6-1-2018
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ]
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
All Replies (3)
What happens if you try Thunderbird in safe mode? (restart with add-ons disabled from the help menu)
same thing. this time it was consistent. every delete acted like this 8/
today, it didn't leapfrog at all... but it did do another strange annoyance I've been having. Sometimes when I delete messages, the message stays, the focus doesn't move to the next message, but the one at the very bottom (reverse date sorted) disappears... if I keep hitting delete, the bottom message just keeps going away. then when I enter a different folder and come back to the unified inbox, those messages at the bottom are back again, and the one that I deleted is gone.
still trying to see a pattern of any kind...