সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Why does TBird misdirects valid "alert" messages from B of A to a "Trash" folder

  • 6 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা georgeseaton

more options

I get "alert" emails from my bank (Bank of America), which has a "from" address that is in my address books. TBird 52.x, as well as earlier versions, invariably puts these messages directly into the "Trash" folder instead of the InBox. I have no active message or junk filters that would cause this to happen. (You can only delete stuff or put it in the "Junk" folder.) What does TBird have against my bank's "alert" messages? I might miss an important alert message if I don't remember to check the "Trash" folder.

The "from" address for these alerts is [email protected]

I get "alert" emails from my bank (Bank of America), which has a "from" address that is in my address books. TBird 52.x, as well as earlier versions, invariably puts these messages directly into the "Trash" folder instead of the InBox. I have no active message or junk filters that would cause this to happen. (You can only delete stuff or put it in the "Junk" folder.) What does TBird have against my bank's "alert" messages? I might miss an important alert message if I don't remember to check the "Trash" folder. The "from" address for these alerts is [email protected]

সমাধান চয়ন করুন

I think that might fix it.... I have heard of the McAfee extension doing exactly as you claim.

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 1

All Replies (6)

more options

is your mail account IMAP or POP?

more options

eMail is POP. And the problem is not restricted to B of A alerts. The mail appears to have been marked a read and deleted to Trash without any action from me.

more options

What add-ons do you have? I have seen this before with add-ons associated with security software particularly.

more options

One was Lightning, which I just removed. The only other add-on is the McAfee Anti-Spam email protection, which TBird says is turned off. McAfee said it was ON, so I just turned it off in McAfee.

more options

চয়ন করা সমাধান

I think that might fix it.... I have heard of the McAfee extension doing exactly as you claim.

more options

We'll see what happens with the next "alert."