Plugin container crashes when downloading
I've been trying to figure out why Firefox keeps crashing. It happens when I try to download/save anything in firefox and the plugin container crashes. I have gone through a couple updates that didn't help, reinstalling and refreshing firefox to it original settings and nothing helps. I have read many articles and help questions and have tried a number of things but nothing has made a differences.
Latest crash info: Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 47.0.0.5999 Application Timestamp: 57535440 Hang Signature: 0fad Hang Type: 4 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 0fad20d1395660088cdb9e11d9f59a21 Additional Hang Signature 2: b0d4 Additional Hang Signature 3: b0d411a8048aa82a0ee456ca007fafcc Additional Hang Signature 4: c862 Additional Hang Signature 5: c862f08ab240b0a62489d7aa5dffb81f Additional Hang Signature 6: 6fe6 Additional Hang Signature 7: 6fe6e09334ef0fa11d78030831838765
All Replies (1)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
- plugins are not affected by Firefox Safe Mode
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also: