After upgrade to 38.1.0 Thunderbird will not start - Instacrash. nvwgf2um.dll
Started Thunderbird, Said restart was needed for new version, let it do that, instacrash. On Starting Thunderbird, Window will mail appears for split-second, then crash.
Things I have tried: Uninstalled and installed to previous released. Instacrash. Uninstall and Installed 40.0b1. Instacrash Backed-up and removed Profile and entire appdata folder structure. Instacrash. Removed Mozilla Framework plugins. ( AppData\Roaming\Mozilla\plugins ) Instacrash
Some Crash ID's:
Crash ID: bp-32e7a426-112d-4888-8348-ef5192150729 Crash ID: bp-84c66649-47fe-4524-953b-cec2d2150729 Crash ID: bp-ac9f8902-0f10-495a-be76-4ecc82150729 Crash ID: bp-ba1ad999-c471-4d7f-b59f-d5d0c2150729 Crash ID: bp-e3a34f7a-2af8-493e-a0bf-a64f82150729
Wayne Mery দ্বারা পরিমিত
All Replies (4)
Thanks for your diligent testing, and complete report.
This is a crash in the NVIDIA device driver. Does the crashing stop if you disable hardware acceleration at tools | options | advanced | general ??
Please post the contents of the graphics section of help | Troubleshooting. And, are you at the newest version of driver for your graphics card?
I am not able to get into tools | options | advanced | general, because it Instacrashes the moment I try to start.
Is there an alternative way I can disable this setting?
first start in safe mode https://support.mozilla.org/en-US/kb/safe-mode
To my surprise, the issue resolved itself.
The only difference has been that I put the laptop into standby, traveled to a different location, and turned it back on again. Thunderbird just started without a problem, without even using safemode.
earlier, when i was troubleshooting the issue and installing/reinstalling, I also restarted the laptop several times, yet at the time, this made no difference to the crashing behavior.