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On logging ontothe web i am getting pop up messages purpoting to be from windows/firefox saying my computer has a virus and to ring a number is tis a scam.

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Is this pop up official or a scam?

Is this pop up official or a scam?

All Replies (1)

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hello brawby, this is most likely a scam and a sign that malware might already be active on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware