Firefox crashes after update
I just updated Firefox to version 33, but after that it keeps crashing at startup. I've tried uninstalling and installing again, but the same happens. I've also tried the about:crashes, but it crashes when I click on the bp link. Does anyone know how to solve this problem? I'm using Mac OS X Yosemite
All Replies (6)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
These are the crash reports I find when I go to about:crashes
bp-0e0da68a-511f-40ac-8a9b-b280b2141029 bp-ab7bcbe4-e339-41d5-94bd-1d3392141029 bp-754cd542-e219-4e61-8b9f-c0b7e2141028 bp-28fc9e1f-e529-4eec-9bbe-8cd6e2141028 bp-3ee97841-0d8b-4697-82b7-df64a2141028 bp-1bb8004f-3821-4531-bec6-fe7dd2141028 bp-1e70e082-85fd-43e2-b6a8-1f9302141028
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
Your crash report flagged the Facebook program. Disable it for now.
If there is still a problem;
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences<Enter> in the address bar
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
Firefox crashes when I click on add-ons in the menu bar, so I can't turn them off (I also can't remember having installed any facebook or anti-virus add-ons at all, so that's a bit strange...)
I tried starting in Safe Mode, but every time I type in about:preferences and hit enter, it crashes, so I can't go any further.
Start Firefox in Safe Mode {web link} This is a link to information and instructions Hold down the <Shift> key, then start Firefox
While you are in safe mode;
Type about:preferences<Enter> in the address bar
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
I've tried to start in Safe Mode, but it crashes when I type about:preferences and hit Enter, so I can't turn off Use Hardware Acceleration.