firefox wont open please help
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 32.0.3.5379 Application Timestamp: 54224e2c Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea91c Exception Code: c0000005 Exception Offset: 00052df6 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: b4c7 Additional Information 2: b4c74252b02ba14273a3332638c80d68 Additional Information 3: 71f9 Additional Information 4: 71f9f4f54ef467b85417e0805553db89
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Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 32.0.3.5379
Application Timestamp: 54224e2c
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000005
Exception Offset: 00052df6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: b4c7
Additional Information 2: b4c74252b02ba14273a3332638c80d68
Additional Information 3: 71f9
Additional Information 4: 71f9f4f54ef467b85417e0805553db89
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
All Replies (1)
Please describe the problem better. How are you calling Firefox? What, if anything, happens?
Please try doing this;
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences<Enter> in the address bar
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.