Firefox flash plug-in constantly freezing/crashing
For the past 5 months now my Firefox has been crashing every time after every couple of hours. Ive tried the main solutions of updating flash, fresh install, disabling, wiped the history/temp files etc. I'm at a complete loss here as to what is causing this crash :S
Application Basics
Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
Report ID: bp-6dc13657-b6d3-4216-ba63-0c6ab2140703 Submitted: 1 minute ago
Report ID: bp-d55dc23e-2530-4e41-85b3-f53bf2140702 Submitted: 18 hours ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: avast! Online Security Version: 9.0.2013.75 Enabled: false ID: [email protected]
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.ipc.plugins.reportCrashURL: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404397510 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npogpplugin: 0 plugin.state.npvlc: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1403355859
Graphics
Adapter Description: AMD Radeon HD 7700 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x683d Direct2D Enabled: true DirectWrite Enabled: true (6.1.7601.17789) Driver Date: 3-28-2013 Driver Version: 12.104.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
All Replies (2)
again The crash is caused due to flash . You can check for problems with current Shockwave Flash plugin versions and try these steps :
*update your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) * disable hardware acceleration in the Flash plugin
See this thread : http://kb.mozillazine.org/Flash#Troubleshooting
Ps: are the flash is currently upto dated ?? check them ,if not first install the latest one.
As i stated in my first post ive updated flash, uninstalled completely from my system, reinstalled a fresh new copy and yet it still crash's, shortly after i posted it crashed on me again. All my drivers are up to date, also ive already done all those steps that you have listed and yet it still ends in the same result, plugin has crashed.
I'm actually getting quite fed up with this crashing, Iv'e researched it quite a bit an yet still no results to the point that Im now thinking of changing browser now as nothing i do fixes the problem.
PS: as i typed this flash plugin crashed again which makes it 3 times now withing 3 hours, crashing on the hour.
Application Basics
Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
Report ID: bp-d74bbaeb-5afe-499e-870e-7e69d2140703 Submitted: 2 minutes ago
Report ID: bp-183aac04-b951-45b7-bb39-e545b2140703 Submitted: 2 hours ago
Report ID: bp-6dc13657-b6d3-4216-ba63-0c6ab2140703 Submitted: 3 hours ago
Report ID: bp-d55dc23e-2530-4e41-85b3-f53bf2140702 Submitted: 21 hours ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: avast! Online Security Version: 9.0.2013.75 Enabled: false ID: [email protected]
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.ipc.plugins.reportCrashURL: false dom.mozApps.used: true extensions.lastAppVersion: 30.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404397510 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npogpplugin: 0 plugin.state.npvlc: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1403355859
Graphics
Adapter Description: AMD Radeon HD 7700 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 400 Device ID: 0x683d DirectWrite Enabled: false (6.1.7601.17789) Driver Date: 3-28-2013 Driver Version: 12.104.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x1002 windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC
NSSUTIL Expected minimum version: 3.16 Version in use: 3.16