Firefox sync doesn't recognize me although I received email and verified.
I registered for Sync on May 2, received the verification email from Firefox Accounts <[email protected]> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.
I registered for Sync on May 2, received the verification email from Firefox Accounts <[email protected]> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.
All Replies (1)
HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening:
- In about config turn on sync logging
- Try to login, then go to about:sync-logs
Any errors or logs at the time should give a hint to what is happening. :-)