Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am trying to download the latest version of Adobe and when I go to the Downloads place on my PC, it's not there. How can I make sure Firefox is not blocking

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

gar318
gar318
more options

I know I have the latest version of the browser (because it told me so). When I hit the Download now button for the Adobe and indicate that I want to save it, it seems to take, but when I go to the Downloads on my Computer, it isn't there. I don't know where else to look or what else to check. I think I have successfully done this in the past, but it's been a while.

I know I have the latest version of the browser (because it told me so). When I hit the Download now button for the Adobe and indicate that I want to save it, it seems to take, but when I go to the Downloads on my Computer, it isn't there. I don't know where else to look or what else to check. I think I have successfully done this in the past, but it's been a while.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Do you have the "Green Arrow" icon on one of your toolbars? That usually will list your most recent downloads with a button to open the folder where they are saved.

If you don't have that, you can open the full download list using either:

  • Ctrl+j
  • Tools > Downloads
  • History > Show All History, then click Downloads in the left column

Can you find the download listed there and click the "Open Containing Folder" button?

Are you downloading Flash or Acrobat/Reader?

For Flash try: http://get.adobe.com/flashplayer/

For Acrobat/Reader, you may not need an update.

Firefox's plugin check site only recognizes the Adobe XI (11) series as current, but if you have checked for updates in your Adobe Reader X or Adobe Acrobat X product (Help > Check for Updates) then you do not need to update the plugin. For this older Reader/Acrobat version, please rely on Adobe for information on available updates and not the plugin check site.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: