Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox web pages not loading properly

  • 6 replies
  • 84 have this problem
  • 1 view
  • Last reply by ideato

tmancini73
tmancini73
more options

For the past few months I have been having problems with Firefox not loading some websites correctly. I have tried all the suggestions I have found when I Google the issue. I have created a new profile several times, I have constantly cleared my cache and cookies, I have uninstalled several times, and start in safe mode. All of these are just temporary fixes and the problem comes back in several hours to a day later. I can reload the web page buy holding down the sift button and then the pages load correctly. This is really starting to get frustrating and I'm seriously considering switching to IE9 or Opera, I only have the problem with Firefox. Can anyone help me?

For the past few months I have been having problems with Firefox not loading some websites correctly. I have tried all the suggestions I have found when I Google the issue. I have created a new profile several times, I have constantly cleared my cache and cookies, I have uninstalled several times, and start in safe mode. All of these are just temporary fixes and the problem comes back in several hours to a day later. I can reload the web page buy holding down the sift button and then the pages load correctly. This is really starting to get frustrating and I'm seriously considering switching to IE9 or Opera, I only have the problem with Firefox. Can anyone help me?

All Replies (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

This problem of Firefox occasionally failing to style pages, and being able to fix it for a while when you reload the page bypassing cached files (e.g., Ctrl+Shift+r), has been reported in several threads.

One possible cause is a corrupted cache. If you exit Firefox and rename its cache folder, Firefox should re-create a fresh cache. I have to research the steps for this if you want to try it.

Another potential culprit is an external program that removes files from the cache in a way that Firefox does not detect, so Firefox fails to re-request those files until you reload bypassing cache. Samsung's Support Center software (typically on newer systems) has been identified as one program that causes this problem, but there may be others.

tmancini73
tmancini73 Question owner
more options

Thanks, I'm going to give the new cache fold fix a try and see if that works.

tmancini73
tmancini73 Question owner
more options

Changed the cache folder and it was good for a few days but started having the same problem today. Anyone else have any suggestions?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have a Samsung PC with the Samsung's Support Center software?

Which security software (firewall, anti-virus) do you have?

Are you using any cleanup software that might corrupt the cache?

Does a reload and bypass the cache still work?

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)
tmancini73
tmancini73 Question owner
more options

I have a Dell Studio XPS with Webroot SecureAnywhere (been using for 2 years now with no problem).

Not using any type of cleanup software.

A reload and bypass does still work.

I have not made any changes to my laptop (new software or hardware) in the last year.

ideato
ideato
more options

Hello tmancini73, just for a check, can you deactivate Webroot (check it in Task manager for sure) and see if the issue exist ?


thank you