hello sifimum, in this case please try to reset firefox (this will keep your bookmarks & passwords).

Refresh Firefox - reset add-ons and settings

Hi madperson, yes, I have tried this, but didn't work. Thank you kindly for your help

ok, i'm sorry that this couldn't fix the issue already - however you'd need to supply a bit more information/detail on what's going on.

you state that this suspicious site has "taken over" firefox - in which situation is it appearing exactly (as homepage on startup, when you try to search from the homepage/the search bar/the address bar, when you open a new tab, etc.?)

please also go to firefox > help > troubleshooting information, copy the whole contents of that page to the clipboard & then paste it as a reply into your next answer here in the forum. thanks!

Does anything come up if you open the about:config page and search for delta-search with the search at the top of this page?

• http://kb.mozillazine.org/about:config

Hi madperson, yes, this delta-search comes up when I click on my firefox icon whether on the desktop or on the start up bar down the bottom. If I open another tab, it also appears.

Here is the information you requested: (please note where it says browser home/start up page, I put http://google.com.au which is what I usually have or the Sydney Morning Herald, but this delta thing just appears when I start up firefox. This is what I don't understand: it is as if what ever settings I put into firefox, it does nothing. This has never happened before, hence, my distress. thank you kindly again

 Application Basics

       Name
       Firefox

       Version
       18.0.1

       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Browser Manager
       2.5.976.107
       false
       {58bd07eb-0ee0-4df0-8121-dc9b693373df}

       DivX Plus Web Player HTML5 

       General Crawler
       2.6
       false
       [email protected]

 Important Modified Preferences

     Name

     Value

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage
       http://www.delta-search.com/?affID=115892&tt=261112_yh_4812_3&babsrc=HP_ss&mntrId=a883be400000000000008ca98225286d

       browser.startup.homepage_override.buildID
       20130116073211

       browser.startup.homepage_override.mstone
       18.0.1

       extensions.lastAppVersion
       18.0.1

       keyword.URL
       http://www.delta-search.com/?affID=115892&tt=261112_yh_4812_3&babsrc=KW_ss&mntrId=a883be400000000000008ca98225286d&q=

       network.cookie.prefsMigrated
       true

       places.history.expiration.transient_current_max_pages
       104858

       privacy.sanitize.migrateFx3Prefs
       true

 Graphics

       Adapter Description
       Mobile Intel(R) HD Graphics

       Adapter Drivers
       igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32

       Adapter RAM
       Unknown

       Device ID
       0x0116

       Direct2D Enabled
       Blocked for your graphics driver version.

       DirectWrite Enabled
       false (6.1.7601.17789)

       Driver Date
       12-30-2010

       Driver Version
       8.810.4.1000

       GPU #2 Active
       false

       GPU Accelerated Windows
       1/1 Direct3D 9

       Vendor ID
       0x8086

       WebGL Renderer
       Google Inc. -- ANGLE (Mobile Intel(R) HD Graphics)

       AzureCanvasBackend
       cairo

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       none

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.4
       4.9.4

       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC

       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC

       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC

       NSSUTIL
       3.14.1.0
       3.14.1.0

Hi cor-el, thank you also for your kind help. I am not familiar with "about:config". I used the link you kindly provided and it came up with a huge amount of data that is meaningless to me; but, this is the stuff that come up when I searched for this delta-search stuff:

browser.search.defaultenginename;Delta Search browser.search.order.1;Delta Search browser.search.selectedEngine;Delta Search browser.startup.homepage;http://www.delta-search.com/?affID=115892&tt=261112_yh_4812_3&babsrc=HP_ss&mntrId=a883be400000000000008ca98225286d keyword.URL;http://www.delta-search.com/?affID=115892&tt=261112_yh_4812_3&babsrc=KW_ss&mntrId=a883be400000000000008ca98225286d&q=

The following group is repeated another 5 times: mousewheel.default.delta_multiplier_x;100 mousewheel.default.delta_multiplier_y;100 mousewheel.default.delta_multiplier_z;100

Thank you again very, very much for your help

hello the browser manager & general crawler extensions are malware. though they appear to be disabled already, please see if you can remove them from firefox > addons > extensions.

then please install the search reset addon - it will revert the most common customziations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

in case this didn't solve the issue please try this: go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.

How to fix preferences that won't save

Hi again. I have to say, I'm learning heaps. I can not delete the browser manager & general crawler from my extensions - only disable it which I have done. The problem is still there.

I have gone into about:config and have found many references to delta-search and "extension babylon" but also can not delete them. When I right click on the line and the little selection menu comes up, I have clicked on 'reset'. This has also not solved the problem.

There are no 'user.js' files on the computer.

I have done more reading on the mozilla support forum and realise to my horror there are add ons that can affect firefox.

I have read that some malware can only be removed when windows is in safe mode.

I am most grateful for all your help, but as I am not a programmer, I will reformat my hard drive. I don't know what else to do. thanks

You should also uninstall the Browser Manager extension (related to Babylon).

• How to remove the Babylon toolbar, home page and search engine

See also these threads about Babylon Toolbar and

• [/questions/935739] and [/questions/935739#answer-367152]
• [/questions/923451]

• http://support.babylon.com/index.php?/Knowledgebase/List/Index/48/english-faq
• http://support.babylon.com/index.php?/Knowledgebase/List/Index/37/installation--technical-support

n the majority of the cases when you have the problem of browser redirection (such as delta-search.com) you need to carry out some manual steps. The best first decision, of course, is to check your browser settings and remove all redirecting proxy IP addresses. Another thing is to check your available add-ons and make sure there's nothing associated with delta-search.com (just remove all such add-ons). However, even this might not be really enough. What you need to do is to implement many other manual steps. I can recommend you to follow these instructions that are free

Hi,

I had the same problem when Delta Search took over my computer. I got redirected whenever I opened my browser, new tab or wanted to search for anything on the net. That was sooooooo annoying :( I did browse through forums trying to find a solution to the problem but I am not a computer geek so reading long answers with lots of tips and technical aspects were not for me. This is what I found and it worked for me perfectly: I used Spyhunter to remove Delta Search. It also found and removed some Babylon. Anyways, this antivirus solved my problems in less than 15 mins. Thought I will share it here if anyone else needs it :) Good luck, guys!

Never mind all that stuff above, it's really simple. Go to Start>Control panel>uninstall a program (might be under Programs or similar) and look for anything with "Delta" in it in the list of programs - especially Delta tool bar. Highlight it and click on "uninstall" and you're done. Worked for me, anyway.

See also http://info.delta-search.com/uninstall/firefox.html

Had the same problem See this http://info.delta-search.com/uninstall/firefox.html but usually this extension comes bundled with other software (even adware) so it can reinstall itself after restart i think. Here is the guide to remove also

Thanks Michto, I've restarted a couple of times since I removed it, it doesn't seem to have come back yet. I'll keep your link in case it ever comes back.