We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Something called "Windows Expert Series" is crashing my computer

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by John99

more options

Anybody know how to get rid of this virus that has installed itself in my widgets called windows expert series?

Anybody know how to get rid of this virus that has installed itself in my widgets called windows expert series?

Chosen solution

If it is specifically Firefox itself that is crashing see

For malware problems see

You may need to discuss malware problems, or problems affecting the whole system on some other forum for the best advice.

If you wish to investigate the cause of Firefox crashes, read and follow the advice in the linked articles,then navigate to about:crashes and paste a couple of recent submitted Crash ID s into your next reply.

You should try in safe mode and posssibly after resetting before obtaining the Crash ID s

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

If it is specifically Firefox itself that is crashing see

For malware problems see

You may need to discuss malware problems, or problems affecting the whole system on some other forum for the best advice.

If you wish to investigate the cause of Firefox crashes, read and follow the advice in the linked articles,then navigate to about:crashes and paste a couple of recent submitted Crash ID s into your next reply.

You should try in safe mode and posssibly after resetting before obtaining the Crash ID s

more options

Thank you. It was a problem that affected whole system. We have it fixed now.

more options

Glad to have helped, thanks for posting back.