Firefox crashes
MULTIPLE crash reports have been sent, I have done everything suggested on your web site...can't even count the number of crashes...seems to crash EVERYTIME a site leads me to another place either on their site or on facebook, Pinterest crashes whenever anything is added....I basically cannot access anything that requires moving to an additional page. No crash id's come up only Crash report and error and then NOTHING is resolved. I"m VERY frustrated and about to change to another browser!
Chosen solution
Thank you ... stopped Rapport and contacted them. I appreciate your help.
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People here on the support forum can't view your crash reports unless you post a Crash ID or a link to the crash report. See the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article under "Get help fixing this crash".
Make sure when the Mozilla Crash Reporter comes up, that the "Tell Mozilla about this crash ..." box to send a crash report is checked. You should then see a link to the crash report on the about:crashes page, under "Submitted Crash Reports". Please post the latest crash report's bp-xxxxxxxx ID or post a link.
hey thanks...this is all fairly new so I copied the information from the latest crash..I hope this is what you meant.... AdapterRendererIDs: Add-ons: FFToolbar@upromise:7.1.0.5277,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.1 BuildID: 20120215223356 CrashTime: 1331604395 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1329499127 Notes: Renderers: GL Context? GL Context+ GL Layers? GL Layers+
ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 154 StartupTime: 1331604286 Theme: classic/1.0 Throttleable: 1 URL: http://your.schoolfeed.com/services/FormHandler.php?cmd=doFbLogin&flow=fbid-yes-mobileBrowser-no&emId=127541217&sfNext=http%3A%2F%2Fyour.schoolfeed.com%2Fprofile.php%3Fuid%3D223013095%26emId%3D127541217%26installRef%3Demail-follow-e-click&fbid=1063624412&accessToken=AAACr5IH0ErUBAChiJGSvuEqvIJZBqFXhC1RFVWrlsIaeoVm3jtVvhJITLF9JWmnXSfP3WC065ZBMfIvxGTydZBUgu3LjGwZD Vendor: Mozilla Version: 10.0.2
This report also contains technical information about the state of the application when it crashed.
No, we need the Submitted Crash Reports "bp-xxxxxxx" crash report ID or link, which you can get by entering about:crashes in the Firefox address bar.
okay think I've got it now...thanks for being patient!....here is the link to the latest https://crash-stats.mozilla.com/report/pending/7f6ff383-7192-48de-8ff5-20a5f2120314
That is a problem with Trusteer Rapport (RapportTanzan10.dylib)
- http://www.trusteer.com/support/rapport-installation-links
- http://www.trusteer.com/support/en/report-problem
You can try to stop Trusteer Rapport if installing the latest version doesn't help.
See http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
Quote:
Trusteer Rapport (an application promoted by some banks for malware protection) may cause Firefox to crash. If you use this software, try disabling it as follows: [1] [2]
- On Windows: Go to "Start->All Programs->Trusteer Rapport->Stop Rapport"
- On Mac: Go to "System Preferences -> Other -> Rapport -> Stop Rapport"
If that stops the crashes, try updating the software to the latest version, uninstall the program if you don't need it, or contact Trusteer Support.
Chosen Solution
Thank you ... stopped Rapport and contacted them. I appreciate your help.
Thank you
You're welcome. I marked your reply that you stopped Rapport and contacted them as the solution.
Firefox crashes on startup everytime, in safe mode, when creating a new profile, when completely reinstalled, during crash reports. I have entered my email to request a reply, but nothing in weeks!! Please someone tell me what is going on. Mac os 10.6 firefox 14, AdapterDeviceID: 0x2a02 AdapterVendorID: 0x8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1 BuildID: 20120713134347 CrashTime: 1342625511 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1342622791 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1909 StartupTime: 1342625464 Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 14.0.1
This report also contains technical information about the state of the application when it crashed. Crash ID: bp-46c582c3-4ca6-473c-ac59-739db2120718, I have over a hundred of these. PLEASE HELPME.
chablisa,
Here is the crash report for the Crash ID you furnished:
https://crash-stats.mozilla.com/report/index/46c582c3-4ca6-473c-ac59-739db2120718 Firefox 14.0.1 Crash Report [@ CheckMapHeaderCommon ]
It might a font issue, since I see the libFontParser.dylib module listed under the "crashing thread" section of the report. Check for corrupt fonts and install any available OS updates, which is what worked for another Mac user in an earlier thread. See https://support.mozilla.org/questions/922974
For other ideas, see:
If you need more help you should probably ask a new question, since this thread is over 4 months old and is about a different problem/solution. You can use this link as a starting point: https://support.mozilla.org/questions/new
Modified by AliceWyman
Off topic for this thread - locked by a Moderator.
If Alice's suggestions didn't solve your crashing problem, please Ask a new question and provide the requested information.