Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passphrase to recovery key data loss.

  • 8 replies
  • 8 have this problem
  • 1 view
  • Last reply by Ibai

more options

I am used to firefox sync having a passphrase to get into my firefox sync. When I had to wipe my computer and reinstall everything I didn't first get a recovery key because I haven't needed one yet.

The good news is I have firefox for android with my account. The bad news is it doesn't give me a recovery key and the three lines of 4 digits code isn't working. Can somebody help me fix this so I don't loose all my data.

I am used to firefox sync having a passphrase to get into my firefox sync. When I had to wipe my computer and reinstall everything I didn't first get a recovery key because I haven't needed one yet. The good news is I have firefox for android with my account. The bad news is it doesn't give me a recovery key and the three lines of 4 digits code isn't working. Can somebody help me fix this so I don't loose all my data.

Chosen solution

If you have Firefox Sync on an Android device then use this extension.

Read this answer in context 👍 1

All Replies (8)

more options

Chosen Solution

If you have Firefox Sync on an Android device then use this extension.

more options

Thank you as soon as I turned on the add-on compatibility option it worked and now I have my data back.

Thank you a thousand times you have saved my metaphorical life.

more options

This Add-on doesn't work on Firefox 11.0 nor on Android 3.2.

more options

You need the Firefox browser in your Android device.

Just open it and you can download the add-on so you can see the Recovery Key in your mobile Firefox.

Take in count though, that it only be useful if you were using the Android version of Firefox and this was connected to your Sync account before you lost access to your other device.

Let me know if you need extra help.

more options

The Firefox that is installed on my tablet GT-P7510 is Version 10.0.3. The Android Version is 3.2. When I tap to install the add-on the system, it shows that it was impossible to install because it is not compatible with Firefox.

more options

You have to turn on "force add-on compatibility" in the settings tab with a B. That will let you run it and it will work.

I often wonder why they can't run multiple compatibility systems for add-ons so that it is fully backwards compatible with everything.

more options

It must be an error. In my system, there is not such option "force add-on compatibility" to be turned on.

However, I found the add-on checkCompatibility 1.3 at https://addons.mozilla.org/en-US/firefox/addon/checkcompatibility/ that disables checking by default.

more options

Try this other one, it does exactly the same thing as the other one:

https://addons.mozilla.org/en-US/mobile/addon/aboutsynckey/

I hope it helps.