Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Firefox Update on 11/13/2011, audio no longer works

  • 2 replies
  • 64 have this problem
  • 2 views
  • Last reply by wjeverdale

more options

I am taking an online course, and since Firefox update this evening, I no longer have sound with videos. Same is true for any u-tube, etc. No sound. Video is good, just no sound. Imperative that I get sound back. I assume it is some add-on that was disabled, but I don't see anything in the EXTENSIONS section that would be related to this.

I am taking an online course, and since Firefox update this evening, I no longer have sound with videos. Same is true for any u-tube, etc. No sound. Video is good, just no sound. Imperative that I get sound back. I assume it is some add-on that was disabled, but I don't see anything in the EXTENSIONS section that would be related to this.

Chosen solution

I had my son take a look at it, and he found that the MUTE button was on. I don't have any recollection of clicking it at any time but once it was turned off, everything has been fine.

Good luck.

Read this answer in context 👍 2

All Replies (2)

more options

hey, yeah working to develop a website using html 5 and am experiencing same

isssue audio plays on internet explorer and google but not on firefox 8 the latest

version, can only suspect it may be some issue with the new html 5 protocalls.

I think it may have the same issue with video html 5 but cant say for sure as

am rookie.

more options

Chosen Solution

I had my son take a look at it, and he found that the MUTE button was on. I don't have any recollection of clicking it at any time but once it was turned off, everything has been fine.

Good luck.