Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have upgraded to 6.0.2 about 4 times - and it still claims I am running an older version and need to upgrade.

  • 4 replies
  • 14 have this problem
  • 6 views
  • Last reply by candysward

candysward
candysward
more options

I click on download, open and install upgrade, but yellow banner on gmail page says "You are using an old version of Firefox which Gmail no longer supports. Some features may not work correctly. Upgrade to new version. Dismiss." I have been clicking to dismiss, but tried again tonite and still get this message, yet when I look at "about FF" it says I am up to date and on the "release update channel" ????

I click on download, open and install upgrade, but yellow banner on gmail page says "You are using an old version of Firefox which Gmail no longer supports. Some features may not work correctly. Upgrade to new version. Dismiss." I have been clicking to dismiss, but tried again tonite and still get this message, yet when I look at "about FF" it says I am up to date and on the "release update channel" ????

All Replies (4)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options
  1. i suggest you to update firefox from scratched,
  2. Download firefox from firefox.com
  3. remove firefox completely from control panel
  4. install firefox from fresh installer
  5. check if problem is still persist or not
the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser

candysward
candysward Question owner
more options

should I do from FF (can I save a copy, delete FF then install,) or from another browser after I delete from the CP Should I delete my personal info also to get a clean copy? IF so I will do it tomorrow after I backup my Bmarks. Thanks

candysward
candysward Question owner
more options

edmeister-i will try your suggestion if Hgod's don't get it. Yours looks like I need to much more awake and alert than I am now. Thanks, Candy