Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

moz. crashes or never opens. We've just added newer ver. of spyware could this have anything to do with it?

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Moses

drk
drk
more options

we had to renew spyware which I believe was a newer version. We never had any problems running spyware and moz. before now. Oct. 31 2010 was when we added renewed spyware. about the same week we started having trouble with moz. crashes before opening. We downloaded newer ver. moz. still having problems. Help!

we had to renew spyware which I believe was a newer version. We never had any problems running spyware and moz. before now. Oct. 31 2010 was when we added renewed spyware. about the same week we started having trouble with moz. crashes before opening. We downloaded newer ver. moz. still having problems. Help!

All Replies (1)

Moses
Moses
  • Moderator
more options

Can you give me the Crash Report ID by opening Firefox in Diagnose Firefox issues using Troubleshoot Mode and going to about:crashes in the Address Bar?

Also if no reports are submitted, try disabling addons one by one to figure out which one is causing the problem.