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Firefox keeps resetting my printer to the fax and won't reset

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  • Last reply by cor-el

Bill5475
Bill5475
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Running latest version of firefox on an HP laptop with windows 7 64 bit. The printer has reset to "fax" and whenever you try to change it it immediately shifts back to "fax". I tried to reset all the print.printer resources as outlined in the online troubleshooting and it did nothing ot help. IE will print correctly, as will MS office products. I also tried clearing history and cache with no effect. The printer is an HP color laserjet on the network.

Running latest version of firefox on an HP laptop with windows 7 64 bit. The printer has reset to "fax" and whenever you try to change it it immediately shifts back to "fax". I tried to reset all the print.printer resources as outlined in the online troubleshooting and it did nothing ot help. IE will print correctly, as will MS office products. I also tried clearing history and cache with no effect. The printer is an HP color laserjet on the network.

Chosen solution

Try a new Firefox Profile.
http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

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All Replies (3)

the-edmeister
the-edmeister
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Chosen Solution

Try a new Firefox Profile.
http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Bill5475
Bill5475 Question owner
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I take that back: it worked for a minute and then started up again: same problem on BOTH profiles now! Any further ideas short of complete removal and reinstallation?

Thanks

Bill

cor-el
cor-el
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  • Top 10 Contributor
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Did you check if there are extensions enabled in that new profile?
Some extension are installed globally and appear automatically in a new profile.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")