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Firefox 3.6.4 in XP doesn't respond 1 or 2 links into a Web site home page

  • 3 replies
  • 57 have this problem
  • 10 views
  • Last reply by MickM

AnonymousUser
AnonymousUser
more options

Issue

Firefox is having problems with certain web sites

Description

Today Firefox was updated to 3.6.4 on my IBM T23 laptop running XP Pro. It now hangs and does not respond after clicking on a link in my.yahoo.com, and www. bloomberg.com. My desktop running Windows 2000, also updated to Firefox 3.6.4, does not do this

URL of affected sites

http://my.yahoo.com, http://www.bloomberg.com

Troubleshooting information

 Application Basics
        Name         Firefox
        Version         3.6.4
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        Java Console         6.0.03         true          
        Java Console         6.0.05         true          
        Java Console         6.0.07         true          
        Java Console         6.0.10         true          
        Java Quick Starter         1.0         true         [email protected]
        Java Console         6.0.11         true          

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind.flashBar         0
        browser.places.importBookmarksHTML         false
        browser.places.importDefaults         false
        browser.places.leftPaneFolderId         -1
        browser.places.migratePostDataAnnotations         false
        browser.places.smartBookmarksVersion         2
        browser.places.updateRecentTagsUri         false
        browser.startup.homepage_override.mstone         rv:1.9.2.4
        extensions.lastAppVersion         3.6.4
        font.name.serif.x-western         Arial
        font.size.variable.x-western         14
        network.cookie.prefsMigrated         true
        places.last_vacuum         1273683772
        print.print_bgcolor         false
        print.print_bgimages         false
        print.print_command
        print.print_downloadfonts         true
        print.print_evenpages         true
        print.print_in_color         true
        print.print_margin_bottom         0.5
        print.print_margin_left         0.5
        print.print_margin_right         0.5
        print.print_margin_top         0.5
        print.print_oddpages         true
        print.print_orientation         0
        print.print_pagedelay         500
        print.print_paper_data         0
        print.print_paper_height         11.00
        print.print_paper_size         7798845
        print.print_paper_size_type         1
        print.print_paper_size_unit         0
        print.print_paper_width         8.50
        print.print_printer         EPSON Stylus COLOR 880
        print.print_reversed         false
        print.print_scaling         1.00
        print.print_shrink_to_fit         true
        print.print_to_file         false
        print.printer_EPSON_Stylus_COLOR_860.print_bgcolor         false
        print.printer_EPSON_Stylus_COLOR_860.print_bgimages         false
        print.printer_EPSON_Stylus_COLOR_860.print_command
        print.printer_EPSON_Stylus_COLOR_860.print_downloadfonts         true
        print.printer_EPSON_Stylus_COLOR_860.print_edge_bottom         0
        print.printer_EPSON_Stylus_COLOR_860.print_edge_left         0
        print.printer_EPSON_Stylus_COLOR_860.print_edge_right         0
        print.printer_EPSON_Stylus_COLOR_860.print_edge_top         0
        print.printer_EPSON_Stylus_COLOR_860.print_evenpages         true
        print.printer_EPSON_Stylus_COLOR_860.print_footercenter
        print.printer_EPSON_Stylus_COLOR_860.print_footerleft         &PT
        print.printer_EPSON_Stylus_COLOR_860.print_footerright         &D
        print.printer_EPSON_Stylus_COLOR_860.print_headercenter
        print.printer_EPSON_Stylus_COLOR_860.print_headerleft         &T
        print.printer_EPSON_Stylus_COLOR_860.print_headerright         &U
        print.printer_EPSON_Stylus_COLOR_860.print_in_color         true
        print.printer_EPSON_Stylus_COLOR_860.print_margin_bottom         0.5
        print.printer_EPSON_Stylus_COLOR_860.print_margin_left         0.5
        print.printer_EPSON_Stylus_COLOR_860.print_margin_right         0.5
        print.printer_EPSON_Stylus_COLOR_860.print_margin_top         0.5
        print.printer_EPSON_Stylus_COLOR_860.print_oddpages         true
        print.printer_EPSON_Stylus_COLOR_860.print_orientation         0
        print.printer_EPSON_Stylus_COLOR_860.print_pagedelay         500
        print.printer_EPSON_Stylus_COLOR_860.print_paper_data         1
        print.printer_EPSON_Stylus_COLOR_860.print_paper_height         11.00
        print.printer_EPSON_Stylus_COLOR_860.print_paper_size         7798845
        print.printer_EPSON_Stylus_COLOR_860.print_paper_size_type         0
        print.printer_EPSON_Stylus_COLOR_860.print_paper_size_unit         0
        print.printer_EPSON_Stylus_COLOR_860.print_paper_width         8.50
        print.printer_EPSON_Stylus_COLOR_860.print_reversed         false
        print.printer_EPSON_Stylus_COLOR_860.print_scaling         1.00
        print.printer_EPSON_Stylus_COLOR_860.print_shrink_to_fit         true
        print.printer_EPSON_Stylus_COLOR_860.print_to_file         false
        print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_bottom         0
        print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_left         0
        print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_right         0
        print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_top         0
        print.printer_EPSON_Stylus_COLOR_880.print_bgcolor         false
        print.printer_EPSON_Stylus_COLOR_880.print_bgimages         false
        print.printer_EPSON_Stylus_COLOR_880.print_command
        print.printer_EPSON_Stylus_COLOR_880.print_downloadfonts         true
        print.printer_EPSON_Stylus_COLOR_880.print_edge_bottom         0
        print.printer_EPSON_Stylus_COLOR_880.print_edge_left         0
        print.printer_EPSON_Stylus_COLOR_880.print_edge_right         0
        print.printer_EPSON_Stylus_COLOR_880.print_edge_top         0
        print.printer_EPSON_Stylus_COLOR_880.print_evenpages         true
        print.printer_EPSON_Stylus_COLOR_880.print_footercenter
        print.printer_EPSON_Stylus_COLOR_880.print_footerleft         &PT
        print.printer_EPSON_Stylus_COLOR_880.print_footerright         &D
        print.printer_EPSON_Stylus_COLOR_880.print_headercenter
        print.printer_EPSON_Stylus_COLOR_880.print_headerleft         &T
        print.printer_EPSON_Stylus_COLOR_880.print_headerright         &U
        print.printer_EPSON_Stylus_COLOR_880.print_in_color         true
        print.printer_EPSON_Stylus_COLOR_880.print_margin_bottom         0.5
        print.printer_EPSON_Stylus_COLOR_880.print_margin_left         0.5
        print.printer_EPSON_Stylus_COLOR_880.print_margin_right         0.5
        print.printer_EPSON_Stylus_COLOR_880.print_margin_top         0.5
        print.printer_EPSON_Stylus_COLOR_880.print_oddpages         true
        print.printer_EPSON_Stylus_COLOR_880.print_orientation         0
        print.printer_EPSON_Stylus_COLOR_880.print_pagedelay         500
        print.printer_EPSON_Stylus_COLOR_880.print_paper_data         1
        print.printer_EPSON_Stylus_COLOR_880.print_paper_height         11.00
        print.printer_EPSON_Stylus_COLOR_880.print_paper_size_type         0
        print.printer_EPSON_Stylus_COLOR_880.print_paper_size_unit         0
        print.printer_EPSON_Stylus_COLOR_880.print_paper_width         8.50
        print.printer_EPSON_Stylus_COLOR_880.print_reversed         false
        print.printer_EPSON_Stylus_COLOR_880.print_scaling         1.00
        print.printer_EPSON_Stylus_COLOR_880.print_shrink_to_fit         true
        print.printer_EPSON_Stylus_COLOR_880.print_to_file         false
        print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_bottom         0
        print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_left         0
        print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_right         0
        print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_top         0
        print.printer_Samsung_ML-2510_Series.print_bgcolor         false
        print.printer_Samsung_ML-2510_Series.print_bgimages         false
        print.printer_Samsung_ML-2510_Series.print_command
        print.printer_Samsung_ML-2510_Series.print_downloadfonts         true
        print.printer_Samsung_ML-2510_Series.print_evenpages         true
        print.printer_Samsung_ML-2510_Series.print_footercenter
        print.printer_Samsung_ML-2510_Series.print_footerleft         &PT
        print.printer_Samsung_ML-2510_Series.print_footerright         &D
        print.printer_Samsung_ML-2510_Series.print_headercenter
        print.printer_Samsung_ML-2510_Series.print_headerleft         &T
        print.printer_Samsung_ML-2510_Series.print_headerright         &U
        print.printer_Samsung_ML-2510_Series.print_in_color         true
        print.printer_Samsung_ML-2510_Series.print_margin_bottom         0.5
        print.printer_Samsung_ML-2510_Series.print_margin_left         0.5
        print.printer_Samsung_ML-2510_Series.print_margin_right         0.5
        print.printer_Samsung_ML-2510_Series.print_margin_top         0.5
        print.printer_Samsung_ML-2510_Series.print_oddpages         true
        print.printer_Samsung_ML-2510_Series.print_orientation         0
        print.printer_Samsung_ML-2510_Series.print_pagedelay         500
        print.printer_Samsung_ML-2510_Series.print_paper_data         1
        print.printer_Samsung_ML-2510_Series.print_paper_height         11.00
        print.printer_Samsung_ML-2510_Series.print_paper_size         7798845
        print.printer_Samsung_ML-2510_Series.print_paper_size_type         0
        print.printer_Samsung_ML-2510_Series.print_paper_size_unit         0
        print.printer_Samsung_ML-2510_Series.print_paper_width         8.50
        print.printer_Samsung_ML-2510_Series.print_reversed         false
        print.printer_Samsung_ML-2510_Series.print_scaling         1.00
        print.printer_Samsung_ML-2510_Series.print_shrink_to_fit         true
        print.printer_Samsung_ML-2510_Series.print_to_file         false
        privacy.sanitize.migrateFx3Prefs         true
        security.warn_viewing_mixed         false

Firefox version

3.6.4

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4

Plugins installed

  • -np-mswmp
  • Java(TM) Platform SE binary
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • Picasa plugin
  • Google Update
  • Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)
  • Adobe Acrobat Plug-In Version 5.00 for Netscape
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
== Issue == Firefox is having problems with certain web sites == Description == Today Firefox was updated to 3.6.4 on my IBM T23 laptop running XP Pro. It now hangs and does not respond after clicking on a link in my.yahoo.com, and www. bloomberg.com. My desktop running Windows 2000, also updated to Firefox 3.6.4, does not do this == URL of affected sites == http://my.yahoo.com, http://www.bloomberg.com == Troubleshooting information == Application Basics Name Firefox Version 3.6.4 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Java Console 6.0.03 true Java Console 6.0.05 true Java Console 6.0.07 true Java Console 6.0.10 true Java Quick Starter 1.0 true [email protected] Java Console 6.0.11 true Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage_override.mstone rv:1.9.2.4 extensions.lastAppVersion 3.6.4 font.name.serif.x-western Arial font.size.variable.x-western 14 network.cookie.prefsMigrated true places.last_vacuum 1273683772 print.print_bgcolor false print.print_bgimages false print.print_command print.print_downloadfonts true print.print_evenpages true print.print_in_color true print.print_margin_bottom 0.5 print.print_margin_left 0.5 print.print_margin_right 0.5 print.print_margin_top 0.5 print.print_oddpages true print.print_orientation 0 print.print_pagedelay 500 print.print_paper_data 0 print.print_paper_height 11.00 print.print_paper_size 7798845 print.print_paper_size_type 1 print.print_paper_size_unit 0 print.print_paper_width 8.50 print.print_printer EPSON Stylus COLOR 880 print.print_reversed false print.print_scaling 1.00 print.print_shrink_to_fit true print.print_to_file false print.printer_EPSON_Stylus_COLOR_860.print_bgcolor false print.printer_EPSON_Stylus_COLOR_860.print_bgimages false print.printer_EPSON_Stylus_COLOR_860.print_command print.printer_EPSON_Stylus_COLOR_860.print_downloadfonts true print.printer_EPSON_Stylus_COLOR_860.print_edge_bottom 0 print.printer_EPSON_Stylus_COLOR_860.print_edge_left 0 print.printer_EPSON_Stylus_COLOR_860.print_edge_right 0 print.printer_EPSON_Stylus_COLOR_860.print_edge_top 0 print.printer_EPSON_Stylus_COLOR_860.print_evenpages true print.printer_EPSON_Stylus_COLOR_860.print_footercenter print.printer_EPSON_Stylus_COLOR_860.print_footerleft &PT print.printer_EPSON_Stylus_COLOR_860.print_footerright &D print.printer_EPSON_Stylus_COLOR_860.print_headercenter print.printer_EPSON_Stylus_COLOR_860.print_headerleft &T print.printer_EPSON_Stylus_COLOR_860.print_headerright &U print.printer_EPSON_Stylus_COLOR_860.print_in_color true print.printer_EPSON_Stylus_COLOR_860.print_margin_bottom 0.5 print.printer_EPSON_Stylus_COLOR_860.print_margin_left 0.5 print.printer_EPSON_Stylus_COLOR_860.print_margin_right 0.5 print.printer_EPSON_Stylus_COLOR_860.print_margin_top 0.5 print.printer_EPSON_Stylus_COLOR_860.print_oddpages true print.printer_EPSON_Stylus_COLOR_860.print_orientation 0 print.printer_EPSON_Stylus_COLOR_860.print_pagedelay 500 print.printer_EPSON_Stylus_COLOR_860.print_paper_data 1 print.printer_EPSON_Stylus_COLOR_860.print_paper_height 11.00 print.printer_EPSON_Stylus_COLOR_860.print_paper_size 7798845 print.printer_EPSON_Stylus_COLOR_860.print_paper_size_type 0 print.printer_EPSON_Stylus_COLOR_860.print_paper_size_unit 0 print.printer_EPSON_Stylus_COLOR_860.print_paper_width 8.50 print.printer_EPSON_Stylus_COLOR_860.print_reversed false print.printer_EPSON_Stylus_COLOR_860.print_scaling 1.00 print.printer_EPSON_Stylus_COLOR_860.print_shrink_to_fit true print.printer_EPSON_Stylus_COLOR_860.print_to_file false print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_bottom 0 print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_left 0 print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_right 0 print.printer_EPSON_Stylus_COLOR_860.print_unwriteable_margin_top 0 print.printer_EPSON_Stylus_COLOR_880.print_bgcolor false print.printer_EPSON_Stylus_COLOR_880.print_bgimages false print.printer_EPSON_Stylus_COLOR_880.print_command print.printer_EPSON_Stylus_COLOR_880.print_downloadfonts true print.printer_EPSON_Stylus_COLOR_880.print_edge_bottom 0 print.printer_EPSON_Stylus_COLOR_880.print_edge_left 0 print.printer_EPSON_Stylus_COLOR_880.print_edge_right 0 print.printer_EPSON_Stylus_COLOR_880.print_edge_top 0 print.printer_EPSON_Stylus_COLOR_880.print_evenpages true print.printer_EPSON_Stylus_COLOR_880.print_footercenter print.printer_EPSON_Stylus_COLOR_880.print_footerleft &PT print.printer_EPSON_Stylus_COLOR_880.print_footerright &D print.printer_EPSON_Stylus_COLOR_880.print_headercenter print.printer_EPSON_Stylus_COLOR_880.print_headerleft &T print.printer_EPSON_Stylus_COLOR_880.print_headerright &U print.printer_EPSON_Stylus_COLOR_880.print_in_color true print.printer_EPSON_Stylus_COLOR_880.print_margin_bottom 0.5 print.printer_EPSON_Stylus_COLOR_880.print_margin_left 0.5 print.printer_EPSON_Stylus_COLOR_880.print_margin_right 0.5 print.printer_EPSON_Stylus_COLOR_880.print_margin_top 0.5 print.printer_EPSON_Stylus_COLOR_880.print_oddpages true print.printer_EPSON_Stylus_COLOR_880.print_orientation 0 print.printer_EPSON_Stylus_COLOR_880.print_pagedelay 500 print.printer_EPSON_Stylus_COLOR_880.print_paper_data 1 print.printer_EPSON_Stylus_COLOR_880.print_paper_height 11.00 print.printer_EPSON_Stylus_COLOR_880.print_paper_size_type 0 print.printer_EPSON_Stylus_COLOR_880.print_paper_size_unit 0 print.printer_EPSON_Stylus_COLOR_880.print_paper_width 8.50 print.printer_EPSON_Stylus_COLOR_880.print_reversed false print.printer_EPSON_Stylus_COLOR_880.print_scaling 1.00 print.printer_EPSON_Stylus_COLOR_880.print_shrink_to_fit true print.printer_EPSON_Stylus_COLOR_880.print_to_file false print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_bottom 0 print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_left 0 print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_right 0 print.printer_EPSON_Stylus_COLOR_880.print_unwriteable_margin_top 0 print.printer_Samsung_ML-2510_Series.print_bgcolor false print.printer_Samsung_ML-2510_Series.print_bgimages false print.printer_Samsung_ML-2510_Series.print_command print.printer_Samsung_ML-2510_Series.print_downloadfonts true print.printer_Samsung_ML-2510_Series.print_evenpages true print.printer_Samsung_ML-2510_Series.print_footercenter print.printer_Samsung_ML-2510_Series.print_footerleft &PT print.printer_Samsung_ML-2510_Series.print_footerright &D print.printer_Samsung_ML-2510_Series.print_headercenter print.printer_Samsung_ML-2510_Series.print_headerleft &T print.printer_Samsung_ML-2510_Series.print_headerright &U print.printer_Samsung_ML-2510_Series.print_in_color true print.printer_Samsung_ML-2510_Series.print_margin_bottom 0.5 print.printer_Samsung_ML-2510_Series.print_margin_left 0.5 print.printer_Samsung_ML-2510_Series.print_margin_right 0.5 print.printer_Samsung_ML-2510_Series.print_margin_top 0.5 print.printer_Samsung_ML-2510_Series.print_oddpages true print.printer_Samsung_ML-2510_Series.print_orientation 0 print.printer_Samsung_ML-2510_Series.print_pagedelay 500 print.printer_Samsung_ML-2510_Series.print_paper_data 1 print.printer_Samsung_ML-2510_Series.print_paper_height 11.00 print.printer_Samsung_ML-2510_Series.print_paper_size 7798845 print.printer_Samsung_ML-2510_Series.print_paper_size_type 0 print.printer_Samsung_ML-2510_Series.print_paper_size_unit 0 print.printer_Samsung_ML-2510_Series.print_paper_width 8.50 print.printer_Samsung_ML-2510_Series.print_reversed false print.printer_Samsung_ML-2510_Series.print_scaling 1.00 print.printer_Samsung_ML-2510_Series.print_shrink_to_fit true print.printer_Samsung_ML-2510_Series.print_to_file false privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false == Firefox version == 3.6.4 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 == Plugins installed == *-np-mswmp *Java(TM) Platform SE binary *Coupons, Inc. Coupon Printer DLL *Coupons, Inc. Coupon Printer Plugin *Default Plug-in *Shockwave Flash 10.0 r45 *Picasa plugin *Google Update *Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper) *Adobe Acrobat Plug-In Version 5.00 for Netscape *DRM Netscape Network Object *DRM Store Netscape Plugin *Npdsplay dll

Chosen solution

After upgrading to Firefox 3.6.4 suddenly yahoo.com and myyahoo.com pages open as blanks. Both sites functional using Internet Explorer.

What is the best method to undo 3.6.4 upgrade?

Read this answer in context 👍 0

All Replies (3)

AnonymousUser
AnonymousUser Question owner
more options

Chosen Solution

After upgrading to Firefox 3.6.4 suddenly yahoo.com and myyahoo.com pages open as blanks. Both sites functional using Internet Explorer.

What is the best method to undo 3.6.4 upgrade?

dianej
dianej
more options

I've had this problem for about three days now. Firefox 3.6.8 won't load up my yahoo homepage, or Ebay. Internet Explore will though

MickM
MickM
more options

dianej, 

 Try this, go to tools, add-ons, extensions.  if you have more than one (the latest) Java consoles, uninstall them.  You only need the latest console and it should match the Java Platform in Plugins. 
 I had a VERY similar problem displaying weatherunderground.  It would not display the pages correctly and I would get pages of errors that stated

"window.addEvent is not a function" I spent the last two hours fixing this problem. All I did was remove the 6.0.18, 6.0.19, 6.0.20 Java consoles from my 3.6.8 Firefox. After a FF restart, no more errors. 

 There should be more information in FF when you update Java.  No one tells you that you should go in and delete the older consoles.

Good luck Mick

Modified by MickM