Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes every single time, have installed 1.0PR

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by user66338

AnonymousUser
AnonymousUser
more options

Hi.

Dell Inspiron 1420, Vista and Firefox 3.6.3

Cannot open firefox at all, it starts to load, then crashes. Happens everytime. Also my IE is crashing. Only way I managed to go online was by finding an old PC World disc (2005) that had an original version on it.

Is this a new virus I may have picked up? Or is it a glitch? I installed 3.0.6 thinking maybe it was the latest version of Firefox having issues, but that crashed immediately also.

Operating system

Vista

Hi. Dell Inspiron 1420, Vista and Firefox 3.6.3 Cannot open firefox at all, it starts to load, then crashes. Happens everytime. Also my IE is crashing. Only way I managed to go online was by finding an old PC World disc (2005) that had an original version on it. Is this a new virus I may have picked up? Or is it a glitch? I installed 3.0.6 thinking maybe it was the latest version of Firefox having issues, but that crashed immediately also. == Operating system == Vista

All Replies (1)

user66338
user66338
more options

Hello Glenn,

please get me a Firefox crash ID by following the instructions mentioned in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks in advance!

Kind regards, Tobbi Firefox Support Volunteer