Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost access to main email

more options

Hello,

Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com.

I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner?

Thanks in advance!

Hello, Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com. I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner? Thanks in advance!
Attached screenshots

Modified by James

Chosen solution

There is technically a direct ticket support for Mozilla Accounts if you post it by way of https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Read this answer in context 👍 1

All Replies (4)

more options

If you lost access to the email used for sync there's nothing any users on here can do to help. And since there wasn't a backup email there's no other way to change it now.

Helpful?

more options

I understand, thank you. I intended on contacting Mozilla's support not the community, didn't notice this post being created.

Thanks a lot :)

Helpful?

more options

Chosen Solution

There is technically a direct ticket support for Mozilla Accounts if you post it by way of https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Helpful?

more options

Oh interesting, I guess that's where I went wrong :D I clicked on Firefox instead of Mozilla Account when I was choosing the product :)

Thanks for your help! I really appreciate it.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.