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missing items in the group views of Thunderbird

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  • Last reply by david

web104
web104
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Hello, I have set up several mail accounts in Thunderbird. Unfortunately, the inbox of one account is not displayed in the Inbox group, the archive of another account is not displayed in the Archive group and the third account has an entry in the Sent group, but it is out of date. Instead, the current one can be found separately in the ‘Folder’ account. How can I fix this in the grouping view?

Hello, I have set up several mail accounts in Thunderbird. Unfortunately, the inbox of one account is not displayed in the Inbox group, the archive of another account is not displayed in the Archive group and the third account has an entry in the Sent group, but it is out of date. Instead, the current one can be found separately in the ‘Folder’ account. How can I fix this in the grouping view?

Chosen solution

The unified view is controlled by the folder named "Smart Mailboxes', which is in the Mail folder, Generally, you can exit TB, delete the smart mailboxes folder, restart TB and the controls will be reconfigured. To reach the Mail folder, click help>troubleshootinginformation, scroll down to 'profile folder' and click 'open profile'. Then, exit Thunderbird and the Mail folder will be shown along with other components of the profile. If you restart TB and things are still wrong, rightclick a unified folder, click properties, and then click 'choose' to tick the appropriate folders.

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david
david
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Chosen Solution

The unified view is controlled by the folder named "Smart Mailboxes', which is in the Mail folder, Generally, you can exit TB, delete the smart mailboxes folder, restart TB and the controls will be reconfigured. To reach the Mail folder, click help>troubleshootinginformation, scroll down to 'profile folder' and click 'open profile'. Then, exit Thunderbird and the Mail folder will be shown along with other components of the profile. If you restart TB and things are still wrong, rightclick a unified folder, click properties, and then click 'choose' to tick the appropriate folders.