Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

hard drive crash

  • 2 replies
  • 0 have this problem
  • 11 views
  • Last reply by caseyrunde

caseyrunde
caseyrunde
more options

I have suffered a total hard drive crash. Fortunately, I had a complete disk image saved to iDrive. After many hours, I was able to find my profile in the appdata and watch yesterday as my 10000+emails (approximately 10 years of emails!) streamed into my new PC from my Comcast/Xfinity account. However, when I went to access my TB account this morning only a small percentage of the emails that downloaded yesterday were accessible. My TB email account is essentially the file drawer of my life. I want and need to be able to access all 10000+ on a daily basis. What did I do wrong? How can I fix this. Thank you so much!

I have suffered a total hard drive crash. Fortunately, I had a complete disk image saved to iDrive. After many hours, I was able to find my profile in the appdata and watch yesterday as my 10000+emails (approximately 10 years of emails!) streamed into my new PC from my Comcast/Xfinity account. However, when I went to access my TB account this morning only a small percentage of the emails that downloaded yesterday were accessible. My TB email account is essentially the file drawer of my life. I want and need to be able to access all 10000+ on a daily basis. What did I do wrong? How can I fix this. Thank you so much!

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

is it that the list are not complete or the messages are not there when you select them in the list.

caseyrunde
caseyrunde Question owner
more options

I worked with iDrive to find the "profile" in C:\Users\yourUsername\AppData\Roaming in the diskimage I had saved years ago. It worked. I was able to get the xxxxxxxx.default secret code hidden there which allowed me to paste that over the new profile that is created when a new TB application is downloaded and installed on a new PC (that's me and that is yesterday). Went great. TB recognized the old secret code and immediately started downloading the thousands of emails that were on the Comcast server and delivered them into my new TB application on my new PC. Today, however when I went to find certain emails they were not there. TB now says there are only "995" emails which coincidentally is exactly the same number that Comcast is now showing when I log in via Chrome to log in the long way into my Comcast account. I do not know what happened to the other 9000+ emails that downloaded before my very eyes yesterday into TB from Comcast. That is probably more than you wanted to know but I am doing my best to answer your question. Thank you so much for your help!