I totally understand your frustration with the "Include message" option not working in the new version of Thunderbird. You're definitely not alone in facing this issue. The good news is that there's a way to get it back on track. Try resetting Thunderbird's preferences for composing messages. Go to "Options" or "Preferences" (depending on your version), then "Composition" or "Composition & Addressing," and finally "General." There, you'll find a "Compose messages in HTML format" option. Toggle it off and then on again. This can often help fix glitches like this. Give it a shot and let me know if it does the trick for you. If not, don't hesitate to reach out for further assistance. We're here to help you get your Thunderbird experience back on track!

Thank you very much for your reply I had posted this problem everyplace on the web I could think of and you are the first person to confirm that this is a real issue. Tried your suggestion but no effect. JUst updated to 115.1.0 (32 bit)

Let me see if that helped.?

Nope no change. don't know what to do now??

thanks

Paul Gritt

what is your setting in account setting>composition&addressing for 'automatically quote...'?

I have that option turned off because I donot want to quote the message all the time. If I turn it on then all the messages are included in any reply that I create.

The point is to have the always quote option turned off and only quote the messages that I want by using the option. but as I said the option does not work since version 115

Thanks Paul

The Options/Quote Message works here with TB 115/W11, no matter if it's unchecked or not in Account Settings. See if safe/troubleshoot mode makes any difference (hold Shift when launching TB). Did you create a new profile for 115, or are you using the same profile from 102?

Trouble shoot mode makes no differance.

I did not make a new profile because I was not sure how to retain all my existing folders and e-mails in the new profile

I am running TB 115.1.0 32 bit

Try with a new profile and add an account: Help/Troubleshooting Info, about:profiles, to create and manage profiles. Your current profile is not changed, and if the new profile works correctly, local mail and address books etc. can be transferred from the old to the new, and the new can be set as the default profile.

But first test with a new profile.

ok Created a new profile added a new yahoo e-mail account this had no effect on the problem still the same issue.

Can't believe noone else is having this issue.

I don't know what to do next??

Paul

If nobody else reports the problem, it suggests there's something unusual about your computer. I can only recommend the advice given in your original topic:

https://support.mozilla.org/en-US/questions/1418484#answer-1591552

Well I am running a Dell laptop, windows10/11 pro, solided state HD and 16gb of ram Norton antivirus and also IObit advanced system care.

I run all the Microsoft office programs no issue , Thuinderbird worked find right up until this latest upgrade.

I wonder if I can roll it back and see if that solves the problem.

Paul

TB upgrades often conflict with other apps running in the background. I would run Windows in safe mode to bypass startup apps like Norton, IObit etc., and see if TB performance changes. It shouldn't even be necessary to run Windows in safe mode with networking (although this is possible even on wifi) to test the quoting option.

Downgrading TB is possible if you're familiar with separate installations and profiles, but a straight downgrade with the same profile is not recommended.

Ran n windows in safe mode

Had no effect on the problem.

I tried and can not replicate your issue, that is on windows 11. But it is only enabled if I have a message selected, or a part of a message highlighted. With partial highlight only the highlighted portion is quoted for text messages apparently.

Mat

I agree if I highlight a part of the original message and then hit reply the highlighted section appears in the reply.

in the old version you did not have to do that.

I cannot replicate. I'm on windows 10 and tested in beta 117.0b3 In Account Settings > Composing & addressing - I switched off the auto include reply. Select email click on Reply

In Write > Options > select Quote Message I get the message inserted. I'm not reproducing issue.

Thanks for the reply

I don't know what to say. No one else has been able to see the problem either.

is it possible that my version of 115 is corrupted? can I un install thunderbird and re install without loosing all my saved e-mails folders etc.??

thanks

re :can I un install thunderbird and re install without loosing all my saved e-mails folders etc.??

Yes. All the profile stuff is kept separate. Exit Thunderbird. If you want to create a backup of Thunderbird profile then now is a good time to do it. See image below as guide.

• In windows search type : %Appdata%
• Select %Appdata% file folder
• Select 'Roaming'
• Copy the 'Thunderbird' folder to a suitable location.

Then locate program and delete it. Thunderbird program will be in one of these locations. If 32bit then it's more likely to be in the (x86) location.

• C://Program Files/Mozilla Thunderbird
• C://Program Files (x86)/Mozilla Thunderbird

Delete 'Mozilla Thunderbird' folder Empty the computer 'Recycle Bin' Download and install a fresh copy from the following link - I've shown you the 'all' as I'm not sure which language you prefer, but probably English US.

• https://www.thunderbird.net/en-US/thunderbird/all/#E

OK

I will try this

thanks for the detailed info

Paul

If no email has been selected and I click on Write, then Options > 'Quote Message' is greyed out/disabled.

If email is selected in the list and I click on Write, then Options > 'Quote Message' is available and when I click on it, it inserts message.

Tested using View > Folders > All Also tested on a Unified Inbox using View > Folders > Unified.

Eventually, I have found one method which fails to work. Using an imap gmail account. Checked to see which folder does not download full copies. eg: 'Spam' in my case. Go into 'Offline' mode and do not download. Select email in 'Spam' folder Click on 'Write' This time 'Options' > 'Quote Message' is available because I selected a message. But clicking on the enabled 'Quote Message' does nothing because the email is just a header it's not fully downloaded and Offline mode is stopping connection to server to retrieve a copy.

It seems your Thunderbird may not have a fully downloaded copy of email and maybe there is no connection to server to retrieve it.

So next question is this. Q: Are you selecting an email in an imap mail account? Q: Are you in Online mode ? Q: Do you normally download full copies of emails or just headers? Q: What have you got selected in Account Settings > Synchronisation & Storage ?

You mention Norton - has Norton auto turned on the VPN? It did that to me. Usually located in Norton > My Norton - Secure VPN If you are online and using imap but may not have downloaded full copy, it's possible that a VPN could block access to server. Or Norton may not have realised Thunderbird update is the same program as before.

Please check your Firewall because it's likely Norton is controlling it.

• Exit Thunderbird.
• Open Norton
• Settings > Firewall > Program Control
• Make sure Thunderbird is set up as an allowed program.
• If already set up as allowed then block it, ok it, then access again and this time set Thunderbird as allowed program and ok it.

see image as guide.

No effect on the problem

I deleted thunderbird and re installed and it made no differance.

Sorry