Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't seem to install Firefox on my new Samsung - Galaxy Z Flip3 5G

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by Paul

more options

I get a message that Firefox has been installed, but I can't find it. Shouldn't I see a new app icon? Maybe I just don't know how to get started. The model number is officially this: Model# SM-F711UZGAVZW

I get a message that Firefox has been installed, but I can't find it. Shouldn't I see a new app icon? Maybe I just don't know how to get started. The model number is officially this: Model# SM-F711UZGAVZW

All Replies (5)

more options

Hi

What version of Android is currently installed on your device?

Is Firefox for Android in the app drawer with all your other apps, or is there a shortcut on a second pane of the Android homescreen?

more options

I have Android Version 12. A page full of information, like Android security patch level May 1, 2022; UI version 4.1; I show icons for 32 apps, most of which I understand, but nothing says Firefox.

Modified by riden

more options

If you open the Android Settings app, under Applications, is Firefox listed?

more options

I show icons for 32 apps, none of which says Android. If I open the Settings App and do a search for "Android", it shows me "Android version," "Android security patch level," "SE for android status," "Android System Intelligence," "Android personalization service," and "Android Auto." I can't find anything labeled "Android Settings." I've checked each of these by touching them, and nothing shows anything about settings.

I must be missing something about the setup of this machine. Maybe I'll try downloading Firefox one more time. Thanks for trying: I've been using computers of one sort or another for 50+ years and there have always been problems, and this is just one more problem.

Modified by riden

more options

If you search that list again for "Firefox", is it listed?