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Thunderbird keeps forgetting my passwords.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by david

PingoRay
PingoRay
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I have been a Thunderbird user for years. I reinstalled Windows 10 on my computer in December and then installed the latest version of Thunderbird. Ever since then I have had problems receiving emails. The program kept asking for my password. and rejecting the password I entered.

I went through the support forums and have done everything suggested - made sure I was using the proper SMTP settings; deleting the passwords, restarting and resetting the passwords; etc..

I can get the system functioning, but then a week or two later, Thunderbird has forgotten the passwords. I have three email accounts I use through Thunderbird, all through the same ISP, acsalaska.net. What seems strange to me is that one email account, my default account, works fine - I can receive and send emails fine. However, I keep having to reset the passwords on the other two accounts.

What am I doing wrong. This has been going on for months and I am about ready to dump Thunderbird

I have been a Thunderbird user for years. I reinstalled Windows 10 on my computer in December and then installed the latest version of Thunderbird. Ever since then I have had problems receiving emails. The program kept asking for my password. and rejecting the password I entered. I went through the support forums and have done everything suggested - made sure I was using the proper SMTP settings; deleting the passwords, restarting and resetting the passwords; etc.. I can get the system functioning, but then a week or two later, Thunderbird has forgotten the passwords. I have three email accounts I use through Thunderbird, all through the same ISP, acsalaska.net. What seems strange to me is that one email account, my default account, works fine - I can receive and send emails fine. However, I keep having to reset the passwords on the other two accounts. What am I doing wrong. This has been going on for months and I am about ready to dump Thunderbird

All Replies (1)

david
david
  • Top 10 Contributor
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Thunderbird is pretty consistent in its management of accounts. What you're describing might possibly be due to anti-virus software intermingling with the process. Another possibility might be your email provider and whether it requires an APP password or uses OAUTH. That is, you may need to dig deeper than the email client involved.