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lost authenticator when I bricked my phone, no recovery codes, and I cannot upload an add-on because the application id is in use. Help! What to do?

  • 4 replies
  • 1 has this problem
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  • Last reply by Paul

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I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

I need help with our [edited email from public] @iolo.com account as we cannot get into it to post a new build. Our authenticator code and recover codes are lost for this.

Modified by James

All Replies (4)

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Try reaching out to [email protected] to see whether they can help you with account recovery.

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Thank you!

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Hopefully they will be able to get back to you very soon.