Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird upgrade issues - email access lost

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by Admin

Admin
Admin
more options

Computer on Pop3 for TB and after upgrade recently lost access. Moved to new computer new and copied profile from old laptop to new to see whether that would allow TB download on new computer for emails but can't locate info?

Need to access same email address on TB for organisation. Can anyone please help?

Gill Ashcroft The Phoenix Centre

[edited from public] @phoenixcentreprestwich.org

Computer on Pop3 for TB and after upgrade recently lost access. Moved to new computer new and copied profile from old laptop to new to see whether that would allow TB download on new computer for emails but can't locate info? Need to access same email address on TB for organisation. Can anyone please help? Gill Ashcroft The Phoenix Centre [edited from public] @phoenixcentreprestwich.org

Modified by James

Chosen solution

If you're on win 10 or 11, click windows icon in tray and on next screen type run and press enter. That brings up a command line prompt. Enter thunderbird.exe -p and press enter. That brings up the Profile Manager, click 'create profile' and browse to where you copied profile. select it and give a name, e.g., MYPROFILE. Continue to TB and, if you copied the complete profile, all should work okay.

Read this answer in context 👍 1

All Replies (2)

david
david
  • Top 10 Contributor
more options

Chosen Solution

If you're on win 10 or 11, click windows icon in tray and on next screen type run and press enter. That brings up a command line prompt. Enter thunderbird.exe -p and press enter. That brings up the Profile Manager, click 'create profile' and browse to where you copied profile. select it and give a name, e.g., MYPROFILE. Continue to TB and, if you copied the complete profile, all should work okay.

Admin
Admin Question owner
more options

Thank you so much!