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Nstmp folders keep duplicating and will not delete

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Toad-Hall

elmesph
elmesph
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I have loads of Nstmp folders that keep creating, I cannot delete the duplicated emails even when I ticked the work offline box to delete them. I select delete they go then then reappear. keeps saying I do not have enough disk space. I have transferred thousands of documents to an external hard drive to free up space but still says not enough disc space.

I have loads of Nstmp folders that keep creating, I cannot delete the duplicated emails even when I ticked the work offline box to delete them. I select delete they go then then reappear. keeps saying I do not have enough disk space. I have transferred thousands of documents to an external hard drive to free up space but still says not enough disc space.

Modified by elmesph

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Nstmp files get created when compacting, but should get deleted. In your case it sound like compacting is getting interupted and not completeing properly. http://kb.mozillazine.org/Nstmp_folders

If you are talking about an IMAP account, then there is the issue that those folders maybe on the server.

1. In Thunderbird - if imap account then unsubscribe from seeing those folders. 2. Access webmail account via a browser and make sure to delete them from server. 3. In Thunderbird, access profile name folder and delete any Nstmp files. In Thunderbird

  • Menu app icon > Help > More TRoubleshooting Information
  • Under 'Application Basics' - Profile Folder - click on 'Open Folder'

A new window opens showing contents of profile name folder

  • Exit Thunderbird now this is important

For POP accounts:

  • Click on 'Mail' folder
  • Click on 'POP mail account name' folder

For IMAP accounts:

  • Click on 'ImapMail' folder
  • Click on 'imap mail account name' folder
  • delete any files or folders with the name 'nstmp'
  • Start Thunderbird

Rather than compact all folders - suggest compact one folder a time and target these folders first 'Junk', 'Drafts', 'Inbox'.

Modified by Toad-Hall