We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update to 95.0 Lost My Passwords

more options

After Firefox updated to 95.0 all but the last 4 website passwords were gone. I had a recent backup of logins.json and key4.db. I copied the backup file into the profile folder and started Firefox. I went to Setting/Privacy and opened Saved Logins. They were all there....for about 3 seconds....and they started disappearing as I watched until only the last 4 were left. It looked like something was telling Firefox to delete my passwords.

I exited Firefox and put my laptop into Airplane mode...no internet. Copied the logins.json and Key4.db files back into the profile folder. I started Firefox and check and ALL OF MY saved passwords were there. I scrolled the list up and down and even checked a few by clicking on the "EYE". All of the passwords were there for all of my saved sites. I closed and re-opened Firefox once more to make sure and all were still there.

Then, with my Saved Passwords open, I took my laptop out of the Airplane mode and it connected to my wireless network.........and within seconds my passwords started disappearing one by one until only the last 4 were left. I'm stumped.

After Firefox updated to 95.0 all but the last 4 website passwords were gone. I had a recent backup of logins.json and key4.db. I copied the backup file into the profile folder and started Firefox. I went to Setting/Privacy and opened Saved Logins. They were all there....for about 3 seconds....and they started disappearing as I watched until only the last 4 were left. It looked like something was telling Firefox to delete my passwords. I exited Firefox and put my laptop into Airplane mode...no internet. Copied the logins.json and Key4.db files back into the profile folder. I started Firefox and check and ALL OF MY saved passwords were there. I scrolled the list up and down and even checked a few by clicking on the "EYE". All of the passwords were there for all of my saved sites. I closed and re-opened Firefox once more to make sure and all were still there. Then, with my Saved Passwords open, I took my laptop out of the Airplane mode and it connected to my wireless network.........and within seconds my passwords started disappearing one by one until only the last 4 were left. I'm stumped.

Chosen solution

Hello,

This may be an issue with sync. Please try and disconnect from sync to attempt to stop this from happening.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Hello,

This may be an issue with sync. Please try and disconnect from sync to attempt to stop this from happening.

more options

I could not figure out how to turn off Sync altogether but I disabled the syncing of passwords, bookmarks, etc. individually and that fixed my problem. This was NOT caused by the update to Firefox 95.0 but was incidental to when updated so I thought the update caused it. The PROBLEM was another laptop that I had returned to the factory under MRA and had removed all of my passwords from Firefox and Edge and all of my emails and files before sending to the factory. When it came back repaired I guess as soon as I turned it on Firefox synced to the laptop with no passwords and thought it was the master or something. Anyway, I appreciate the Sync tip and turning off syncing passwords fixed my problem.