Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

amazon stuck on amazon spanish

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

MBTT
MBTT
more options

after looking for a book in spanish on amazon and at the suggestion of the app (on firefox) switched to “amazon en español”, have been unable to go to the english version of amazon. i can do that using other browsers. and it happens both using ios as well as windows 10 thank you

after looking for a book in spanish on amazon and at the suggestion of the app (on firefox) switched to “amazon en español”, have been unable to go to the english version of amazon. i can do that using other browsers. and it happens both using ios as well as windows 10 thank you

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.