Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Outlook and Exchange by Portal.office.com not logging in

  • 7 replies
  • 1 has this problem
  • 6 views
  • Last reply by Marcin

Marcin
Marcin
more options

Hello,

I have problem with working portal.office.com

I can log in to portal, than we can see all aplication from office 365, like outlook, sharepoint, teams, and so on,

Some of them is opening normally, but outlook is not opening.

When we use IE everything works. At other insalations of firefox also. So problem is at few computers. But we dont know ahat is the problem. Clearing cookies not helps, refreshing firefox also. Maybe someone have any idea??

Hello, I have problem with working portal.office.com I can log in to portal, than we can see all aplication from office 365, like outlook, sharepoint, teams, and so on, Some of them is opening normally, but outlook is not opening. When we use IE everything works. At other insalations of firefox also. So problem is at few computers. But we dont know ahat is the problem. Clearing cookies not helps, refreshing firefox also. Maybe someone have any idea??

Modified by Marcin

All Replies (7)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Marcin, does it work if you go directly to your Inbox, or does that also fail to load:

https://outlook.office.com/mail/inbox

Are you getting a specific error message?

Marcin
Marcin Question owner
more options

Hi,

directly by this link I can open it.

when I go to port. office.com

than try to click outlook icon, it can not redirect to outllok.


by linkhttps://outlook.office.com/mail/inbox it works.

Modified by Marcin

Marcin
Marcin Question owner
more options

Still, when want to get acess to administration portal I can not reach it.

It stucks at authorization.

https://login.microsoftonline.com/common/oauth2/authorize?client_id=00000006-0000-0ff1-ce00-000000000000&response_mode=form_post&response_type=code+id_token&scope=openid+profile&state=OpenIdConnect.AuthenticationProperties%3dUm6jCBrRZ8z4UpNnx0hoEHMSb8h5gPWlseb0tfqoRfwzERX-GMxnwSSj8zV2yXxk5wN4Xj-2Xe9RmlCcI4sq4rBhCTprdE4uD1QGP8_a71JXdOP9q_sMxfMEv5uqeSECCH4y6zbbzLxRk13ZMTQuMI5Asa1zRROWQbVA04F6n-gTuHcWkMalF3lpklLPZrdp&nonce=637248730524200899.MDllYzc2ZDUtZmNmNy00Mjg2LTk4OWQtYzI1NWZlZWVhZTAwOTI5ZGMwYzUtYWRhYy00YmJiLWIzNzMtZGYwMmZjZTdkMzk4&redirect_uri=https%3a%2f%2fadmin.microsoft.com%2flanding&ui_locales=pl-PL&mkt=pl-PL&client-request-

at IE no problem

Modified by Marcin

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check in the Web Console for possible error messages. 

----

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Marcin
Marcin Question owner
more options

In safe mode also not work.

Maybe here is problem??

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I don't know what those "service workers" are used for, but I imagine one use is to push new messages to your inbox as soon as they arrive at the server. ??

If you are getting a blank page during the redirect, please make sure the redirect block is turned off:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box in the page, type or paste access and pause while the list is filtered

(3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Marcin
Marcin Question owner
more options

This accessibility.blockautorefresh is adjust for false. and still dont work. ;/

Modified by Marcin