We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Open Message in Conversation" not shown in old messages right click menu after reindex

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by NVK

NVK
NVK
more options

OS: Windows 10 TB Ver: 68.5.0 (32 bit)

I was facing issue of shows some other Conversation when I choose "Open Message in Conversation". So on googling, it was suggested to reindex by delete .msf files and restart firefox.

After doing same, my original issue does not resolve but trapped in new issue of "Open Message in Conversation" not shown on right click menu. New messages received after reindex showing "Open Message in Conversation" properly, hence issue with messages before reindexing.

I am using default theme, and no any addons. I tried with safe mode but issue remain same.

any help appreciated.

OS: Windows 10 TB Ver: 68.5.0 (32 bit) I was facing issue of shows some other Conversation when I choose "Open Message in Conversation". So on googling, it was suggested to reindex by delete .msf files and restart firefox. After doing same, my original issue does not resolve but trapped in new issue of "Open Message in Conversation" not shown on right click menu. New messages received after reindex showing "Open Message in Conversation" properly, hence issue with messages before reindexing. I am using default theme, and no any addons. I tried with safe mode but issue remain same. any help appreciated.
Attached screenshots

Chosen solution

Is global indexing switched off?

Check it is switched on: Menu app icon > Options > Options > Advanced > 'General' tab select: 'Enable Global Search and Indexer'

If still no ioy, Exit Thunderbird delete the 'global-messages-db.sqlite' file See info: https://support.mozilla.org/en-US/kb/rebuilding-global-database

Start Thunderbird.

Read this answer in context 👍 1

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

Is global indexing switched off?

Check it is switched on: Menu app icon > Options > Options > Advanced > 'General' tab select: 'Enable Global Search and Indexer'

If still no ioy, Exit Thunderbird delete the 'global-messages-db.sqlite' file See info: https://support.mozilla.org/en-US/kb/rebuilding-global-database

Start Thunderbird.

NVK
NVK Question owner
more options

Exit Thunderbird and delete the 'global-messages-db.sqlite' file from profile resolve my both issue.

Thank you.