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Thunderbird upgrade message

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

Andy Pedrick
Andy Pedrick
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Hi,

I get a regular prompt during my Thunderbird session to download the 'latest version' even though I seem to be on the latest version 68.2.2?

Hi, I get a regular prompt during my Thunderbird session to download the 'latest version' even though I seem to be on the latest version 68.2.2?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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There is a known issue with Kaspersky causing a problem. Do you use Kaspersky ? If yes: If you're using Kaspersky, you don't have to touch anything for TB, but make some adjustments in Kaspersky:

Suggestions from Kaspersky support to confirm if the problem caused by Kaspersky : - Uninstall software potentially incompatible with Kaspersky ( eg:WinPcap and Glary Utilities).

- Open Kaspersky settings - Additional - Network and scroll at the bottom of the page. In Mozilla section, temporary uncheck the option: Scan secure traffic in Mozilla applications

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Andy, you confirmed your issue was caused by Kaspersky?